Services

Installation and implementation services, hardware and system maintenance and managed services

Services

Installation and implementation services, hardware and system maintenance and managed services

INSTALLATION and IMPLEMENTATION SERVICES

Deployment and Implementation Service

Supported by a team of 1,400 professional and technical staff in Asia, our deployment service is well known for its wide vendor coverage and qualified expertise. For large-scale deployment projects, specialists will be assigned to review the customer’s environment, confirm pre-installation prerequisites, clarify pre-installation queries with the customer, and perform the installation. Value-added services such as image cloning (pre-load image copy to new PCs before delivery) and data migration services are available to cater to customers with more complex requirements.

With proven methodologies and best practices, JOS’s implementation services span the full spectrum of enterprise-wide IT infrastructure and all sizes and complexity – including but not limited to networking, communications solutions, business applications, servers and storage systems.

Relocation Service

JOS’s relocation service is designed to make moving to new office premises completely stress-free. We’ll relocate your computers and other hardware systems, valuable office equipment and important documents as well as help you set up your network equipment, servers, workstations and more. We’ll take responsibility for co-ordination of all service delivery activities so that you can focus on keeping your business running.

HARDWARE and SYSTEM MAINTENANCE

In addition to the standard warranty coverage for your hardware, JOS offers extended warranties and maintenance services to protect your investments and minimise downtime due to hardware failure. These services are flexible and scalable to meet different needs and requirements based on the nature of the enterprise.

Our adaptable plans cover everything from computer hardware through business appliances to enterprise systems, and include fast, reliable and cost-effective support.

Support

  • Dedicated customer service centre – specialist support staff oversee, remote diagnostics and dispatch of engineers
  • Enhanced onsite support – service levels beyond manufacturers’ standard onsite support with engineers guaranteed on site as quickly as within two hours
  • Post-warranty maintenance coverage – upon expiry of a vendor’s warranty, JOS provides continuous support, services and stocked parts for your equipment
  • Loan support – in case of equipment breakdown, we provide equivalent or higher specification loan units to minimise disruption to your business
  • JOS Repair Centre – our workshop provides continuous support for your equipment, including end of life products
MANAGED SERVICES

Under our broad range of managed services, we take care of your servers, storage, networks and desktops so you can get back to the business of business – and leave the troubleshooting to our professionals.

We can manage every aspect of your IT environment to ensure it runs as efficiently and effectively as possible. We offer flexible solutions and innovative delivery methods customised to every business, whatever the size, budget and need. From ITIL-compliant and ISO/IEC 27001 certified data centre services to software asset management and staff outsourcing, we’ve got it covered.

In addition to boasting one of the region’s largest workforces providing deskside support, our highly-trained, certified IT professionals are equipped with the know-how and experience to serve a broad suite of products from different vendors.

Brochures and
Case Studies
Brochures and
Case Studies

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