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Travel and Hospitality

Helping Mandarin Oriental connect with people and to a great future

Benefits
  • A comprehensive solution covering voice, data, wifi connectivity implemented to the high standards of a top hospitality brand, delivered in line with the overall property development schedule and at a highly competitive price
Benefits
  • Built-in preparation for future upgrades and easy management
Benefits
  • Compliant-by-design to fulfil third-party audit requirements

Mandarin Oriental Hotel Pudong, Shanghai

Hotel Network System Upgrade Project

Executive Summary

As Mandarin Oriental built and planned their latest project in Pudong Shanghai, one challenge was to ensure we lay down the technological foundations so guests to the 580-plus-room property stay connected, but also providing the platform for future tech-enabled advancement in business operations and customer experience.

At the base of MO’s infrastructure was a connectivity network designed and implemented by HKBN JOS – a one-stop comprehensive solution including Ruckus wireless network, Cisco NEC IPT switch, related software and server management, Dell servers and storage systems with Hyper V installation and management, overall project management covering procurement and installation of all components.

It was a truly team effort – we were building and renovating the property so installing an all-encompassing connectivity network is like changing the tires while driving it, but HKBN JOS brought in their deep experience and the necessary people to manage this end-to-end and delivered on-requirement, on-time and on-budget.

- Samuel Ooi, Director of Information Technology, Mandarin Oriental Hotel Pudong, Shanghai

Challenges
  • The system installation had to be carried out in parallel with the interior decoration and construction procedures
  • The system had to meet strict security requirements and be able to handle a massive end nodes or devices
  • The diverse applications, including IPTV, IP Voice and usage metering, that had to be integrated to the system
Benefits
  • A comprehensive solution covering voice, data, wifi connectivity implemented to the high standards of a top hospitality brand, delivered in line with the overall property development schedule and at a highly competitive price
  • Built-in preparation for future upgrades and easy management
  • Compliant-by-design to fulfil third-party audit requirements

Take the next step

Have a query or need more information about the above success story? Contact HKBN JOS at enquiry@jos.com.cn.

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