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News Release

For media enquiries, please email to media@hkbn.com.hk.
Hong Kong
January 18, 2022

Cisco and HKBN Partner to Safeguard SMEs in Digital Space
Cisco Umbrella Offers Enterprise-class Cyber Protection to SMEs

Cisco and HKBN Partner to Safeguard SMEs in Digital Space

Cisco (NASDAQ: CSCO) and HKBN Enterprise Solutions (HKBN) are jointly launching Secured Business Broadband Bundle with Cisco Umbrella Easy Protect to strengthen the Internet security for companies of all sizes in the digital era. The partnership brings users a flexible cloud-delivered security protection to their network, reducing risk and improving performance with minimal costs.

Today, getting on the Internet without some form of cybersecurity is like living in a house without any locks on doors and windows. More devices being used in the digital transformation journey has also led to an increase in information security threats, with more than 40% of Hong Kong Small-to-Medium Enterprises (SMEs) reported having cyber-attacks in the past 12 months* and this risk will only increase going forward.

Whilst all companies need Internet security, not all companies, especially SMEs have the resources to deploy, maintain and upgrade their own Internet security. As such, Cisco and HKBN have teamed up to integrate the cybersecurity and internet solutions, delivering enterprise-grade protection from the cloud at the domain name system (DNS) level for an affordably priced broadband bundled solution to businesses. The new offering includes one-stop installation and technical support from HKBN's professional team of cybersecurity experts.

Wilson Ching, General Manager of Cisco Hong Kong & Macau, said, “Today, cybersecurity is a CEO priority rather than merely an IT issue, because cyber threats can result in devastating impact to business continuity. Cisco is excited to work with HKBN to provide cloud-native cyber protections for Internet users, helping them identify cyber traps, automatically mitigate outages and defend against ransomware at an early stages.”

Almira Chan, Co-Owner & Chief Strategy Officer of HKBN, said, "With the right customised solutions, the challenges from cyber-attacks are not insurmountable. By integrating Cisco Umbrella Easy Protect with HKBN's fibre business broadband, we are empowering SMEs with single-point-of-contact enterprise-class network security at an affordable price, and bolstering their first line of digital defence.”

Operating from the cloud, Cisco Umbrella Easy Protect blocks malicious attacks from the DNS and, together with HKBN's business broadband, prevents malware from entering the customer’s networks or end systems. As it is cloud-based, complex hardware and software upgrade investments are not required, making it cost effective and easy to install. In addition to Cisco Umbrella Easy Protect, which serves as a primary defence against IT threats, enterprises can also leverage HKBN's professional information security team to analyse or eliminate information security risks at an early stage. HKBN also offers other related information security services. To learn more, please visit https://www.hkbnes.net/ciscooffer/en or contact HKBN at 128 1111.

*According to Cisco's “Cybersecurity for SMBs: Asia Pacific Businesses Prepare for Digital Defense”

Cisco and HKBN Partner to Safeguard SMEs in Digital Space
Cisco and HKBN Partner to Safeguard SMEs in Digital Space
Hong Kong
January 10, 2022

HKBN and TP-Link Join to Drive Mass Adoption of Wi-Fi 6
Around the Clock Support to Deliver One-Stop Network Experience and Ultra-fast Connectivity for Online Gaming and 4K Streaming Era

HKBN and TP-Link Join to Drive Mass Adoption of Wi-Fi 6 Around the Clock Support to Deliver One-Stop Network Experience and Ultra-fast Connectivity for Online Gaming and 4K Streaming Era

(Hong Kong – 10 January 2022) Hong Kong Broadband Network Limited (“HKBN”) is thrilled to announce the close collaboration with TP-Link, a global leader in network equipment, to provide customers with a range of high-performance routers. Unlike the traditional way of buying routers from retail channels, HKBN will provide one-stop professional on-site installation, assessment of home Wi-Fi conditions and 24-hour service support, for optimal speed performance with peace-of-mind.

First to Market by HKBN: TP-Link’s All-new Deco X50 Wi-Fi 6 Router
As high-definition video streaming and online gaming become more ubiquitous, consumers are demanding higher network stability and speeds. The first router offered via this collaboration is TP-Link's all-new Deco X50 Wi-Fi 6 router, available as a timed-exclusive at HKBN. Featuring a sleek design, the Deco X50 is one of the few Mesh Wi-Fi products to support 2x2 dual-band and 160MHz frequency band. Ideal for homes plagued by Wi-Fi dead zones, users can easily use the Deco X50 as a host to connect one or more other Deco devices and extend wireless coverage1. Customers can now use flexible payment methods to purchase the TP-Link Deco X50 Wi-Fi 6 router (double pack) through HKBN and enjoy one-stop support service for only HK$78/month (on a 24-month contract)2.

As part of HKBN’s one-stop Wi-Fi network experience, a powerful range of TP-Link Wi-Fi 6 routers are offered for customers to meet their different needs for high performance connectivity.

HKBN and TP-Link Join to Drive Mass Adoption of Wi-Fi 6 Around the Clock Support to Deliver One-Stop Network Experience and Ultra-fast Connectivity for Online Gaming and 4K Streaming Era

Elinor Shiu, Co-Owner and CEO – Residential Solutions of HKBN said, “Providing customers with more 'Choice' and 'Beyond Connectivity' experiences is what sets HKBN apart from our competitors. From streaming 4K ultra-HD quality videos on platforms like Disney+, connecting with players worldwide for high performance online gaming, to joining video conferences from the home office, stable high speed wireless Internet is an absolute must. We are excited to team up with TP-Link to go far beyond legacy connectivity service to meet customers’ needs, by offering a greater selection of premium routers with professional on-site installation and 24-hour service support.”

Alvin Ou, Regional Director of TP-Link said, “With the rapid development of network technology, demand for high-speed wireless devices have risen dramatically, especially during the epidemic. This has spurred us to continuously push the technology envelop of our devices. TP-Link, the world's No. 1 brand in wireless Wi-Fi equipment sales for the past ten consecutive years, was one of the first brands to bring Wi-Fi 6 routers to Hong Kong. We are honoured to work with HKBN as it leverages a timed-exclusive deal to sell our high-performance routers first to its residential customers. Through the competitive advantages that we enjoy in terms of transmission speeds, signal coverage, and resilience against network interference, we are confident that our products will be favoured by more users.”

For more details, please visit https://www.hkbn.net/personal/broadband/en/coverage-series#DECO-X50!

1 The actual Wi-Fi coverage varies with environmental factors, including unit area, unit interval, building materials and structure, and other external factors.
2 Applicable to new and existing customers of designated HKBN broadband service. Terms and conditions apply.

HKBN and TP-Link Join to Drive Mass Adoption of Wi-Fi 6 Around the Clock Support to Deliver One-Stop Network Experience and Ultra-fast Connectivity for Online Gaming and 4K Streaming Era
HKBN and TP-Link Join to Drive Mass Adoption of Wi-Fi 6 Around the Clock Support to Deliver One-Stop Network Experience and Ultra-fast Connectivity for Online Gaming and 4K Streaming Era
Singapore
November 10, 2021

StarHub Strengthens Regional ICT and Enterprise Business through Acquisition of Majority Stake in HKBN JOS in Singapore and Malaysia

StarHub Strengthens Regional ICT and Enterprise Business through Acquisition of Majority Stake in HKBN JOS in Singapore and Malaysia
  • Joint venture continues to scale StarHub’s Regional ICT segment, furthers StarHub’s DARE+ strategy and creates synergies for the entities and the StarHub Group
  • StarHub and HKBN to deepen partnership by collaborating broadly across provision of telecommunications services and development of ICT solutions

 

Singapore and Hong Kong, 10 November 2021 – StarHub Ltd (“StarHub”; SGX: CC3) and HKBN Ltd. (“HKBN”; SEHK: 1310) announced today they have signed an agreement in which StarHub is acquiring from HKBN a 60% stake in HKBN JOS (Singapore) Pte. Ltd. (“JOS SG”) and HKBN JOS (Malaysia) Sdn. Bhd. (“JOS MY”) respectively, for a total consideration of S$15 million (representing approximately HK$87 million).

JOS SG and JOS MY have a track record of success of over 30 years respectively in the Information and Communications Technology (ICT) market. Today, they serve close to 1,500 government entities and blue-chip companies across industries such as Banking, Beverage, Electronics, Healthcare, Media, and Retail. JOS SG and JOS MY have deep expertise in delivering end-user computing, IT maintenance and IT infrastructure support services. They have also been developing solutions and services that meet the changing needs of enterprise customers who are accelerating digital and cloud transformation as well as embracing hybrid work models.

Following StarHub’s investment in Strateq in July 2020, the acquisitions of JOS SG and JOS MY will accelerate the execution of its DARE+ strategy (next stage of five-year transformation), further strengthening the company’s ICT capabilities, enterprise solution offerings and customer footprint across Singapore and Malaysia. The addition of JOS SG and JOS MY is also expected to harvest cost synergies in fixed operating costs and improved supply chain, between StarHub and JOS SG as well as between Strateq and JOS MY. Pro forma for these acquisitions for the nine-month period ended 30 September 2021, JOS SG and JOS MY will contribute S$86 millionto StarHub’s Enterprise Business revenue, which would amount to S$610 million for the financial period. JOS SG and JOS MY collectively would contribute 14% of StarHub’s overall Enterprise Business revenue for the same period.

More broadly, the overall partnership between StarHub and HKBN will boost revenue and profits through cross-selling and upselling of capabilities, connectivity as well as solution offering, to provide end-to-end value to corporate customers across Singapore, Malaysia, and Hong Kong. StarHub and HKBN will strengthen collaborations including the provision of telecommunications services, such as international services, backhaul and local network services, fixed-line voice services and mobile services. StarHub and HKBN will also look at opportunities for the co-development of ICT solutions and services.

“Our Enterprise business has been achieving strong double-digit year-on-year growth, as we empower our customers’ transformation efforts with our Cybersecurity, Regional ICT and Network Solutions. We intend to accelerate our Enterprise growth, by deepening our capabilities in Singapore as well as extending these enterprise digital services capabilities across the region. With JOS SG and JOS MY onboard to complement our prior acquisition of Strateq, our strategy is well underway. We also look forward to working closely with HKBN, to open up business opportunities for both companies in the provision of bundled connectivity and ICT services, delivering real value to our customers across our respective markets and creating significant business synergies,” commented Nikhil Eapen, Chief Executive of StarHub.

“On a strong foundation of technical excellence and silo-less teamwork, JOS SG and JOS MY delivered outstanding business results. We believe they will enjoy even greater synergy upside and growth potential to be backed by both StarHub and HKBN. We are also excited to forge deeper partnership with StarHub across a wide range of network and ICT services for mutual growth. This bolsters HKBN’s and StarHub’s ICT leadership positions in our respective markets to support enterprises customers expanding into the region,” said NiQ Lai, HKBN Co-Owner & Group CEO and Ms Almira Chan, HKBN Co-Owner & Chief Strategy Officer and Head of Beyond Hong Kong of HKBN JOS.

Upon completion of the proposed acquisition, JOS SG and JOS MY will be majority-owned by StarHub. The transaction will be funded by StarHub’s internal resources. It is expected to be completed by the end of 2021, subject to the satisfaction of mutually agreed conditions.

StarHub announcement: https://bit.ly/3C1ZB68
HKBN announcement: https://bit.ly/30ihjWj

1 For comparative purposes, the management account for JOS SG and JOS MY for the financial year ended 31 August 2021 has been adjusted to a nine-month financial period.

StarHub Strengthens Regional ICT and Enterprise Business through Acquisition of Majority Stake in HKBN JOS in Singapore and Malaysia
StarHub Strengthens Regional ICT and Enterprise Business through Acquisition of Majority Stake in HKBN JOS in Singapore and Malaysia
Hong Kong
October 28, 2021

HKBN Announces Solid FY21 Annual Results
Emerging Stronger and Transformed for Post COVID-19 Growth

HKBN Announces Solid FY21 Annual Results

HKBN Ltd. (“HKBN” or the “Company”; SEHK stock code: 1310) today announced solid operational and financial results for the year ended 31 August 2021 (“FY21”). Despite a challenging economic environment, HKBN’s performance remained strong in FY21 through synergies from integrations and strategic partnerships with business partners. Key highlights of FY21 results include:

  • Revenue, EBITDA and Adjusted Free Cash Flow (“AFF”) recorded a growth of 21%, 3%, and 2% respectively to HK$11,464 million, HK$2,569 million and HK$1,132 million.
     
  • Revenue increased by 21% year-on-year to HK$11,464 million, mainly driven by significant growth in smartphone sales and growth from Enterprise Solutions and related product revenue, as a result of the full year contribution of HKBN JOS* (FY20: eight and a half months).
     
  • EBITDA increased by 3% year-on-year to HK$2,569 million mainly contributed by lower operating expenses as a result of the Group’s continuous effort to drive operational efficiencies.
     
  • The Board has recommended the payment of a final dividend of 37.5 HK cents per share (FY20: 38 HK cents per share), resulting in a 2% year-on-year increase in full year payment to 76.5 HK cents per share (FY20: 75 HK cents per share).
     

*HKBN JOS represents HKBN JOS Holdings (C.I.) Limited and its subsidiaries, Adura Hong Kong Limited and ADURA CYBER SECURITY SERVICES PTE. LTD..

Enterprise Solutions: Successful transformation into Asia’s leading ICT solutions provider drove customer and ARPU growth

Despite slowing business activities due to the prolonged COVID-19 pandemic, HKBN’s enterprise business achieved growth in customer numbers and in ARPU, which is contributed by the Company’s efforts in transforming its enterprise business from pure sales of products & services to relationship management. The Company stepped up to help businesses overcome challenges during the pandemic with a series of innovative solutions offers enabling them to continue their businesses remotely and securely at affordable costs. The total number of HKBN’s enterprise customers increased 105,000 to 107,000 and enterprise ARPU improved from HK$2,948 to HK$3,036.

Residential Solutions: Infinite-play strategy setting solid foundation for growth

Despite intense price competition, Residential Solutions revenue increased by 1% year-on-year to HK$2,465 million as a result of the Company’s Infinite-play strategy, which includes teaming up with Netflix to bring more entertainment choices to customers, expansion of 2 smart home solutions and ultra-fast 5G mobile services. Monthly churn rate remained low at 0.9%. In October 2021, the Company became the exclusive broadband service provider for Disney+ in Hong Kong, a game-changer that will improve its customers’ stickiness and reward the Company with a higher ARPU and market share. HKBN will continue to expand its Infinite-play bundle services through a number of breakthrough services, delivering unprecedented household savings and service convenience to disrupt the legacy broadband, fixed-voice, content and mobile standalone segments.

Transformed into a stronger and purposeful business

“As we continue to drive market share gains in our connectivity services, our synergies in ICT solutions and system integration capabilities for enterprise business, together with our extraordinary OTT choices and ever-expanding Infinite-play offerings for households, will enable us to grow far beyond basic connectivity services. With our new Co-Ownership Plan IV, we will have a deeper vested interest to ride on the post COVID-19 rebound and deliver more value to all our stakeholders,’’ said Co-Owner and Executive Vice-chairman William Yeung, and Co-Owner and Group CEO NiQ Lai.

For more details of HKBN’s results in FY21, please refer to the announcement:
https://reg.hkbn.net/WwwCMS/upload/pdf/en/e_FY21_AnnualResultsAnnouncement.pdf

HKBN Announces Solid FY21 Annual Results
HKBN Announces Solid FY21 Annual Results
Hong Kong
July 27, 2021

PwC HK & HKBNES Team Up to Defend SMEs from Ransomware
Industry-leading assessment identifies vulnerabilities in 24 hours

PwC HK & HKBNES Team Up to Defend SMEs from Ransomware

As companies scramble to take their operations online in the new normal, they also risk exposing critical data and infrastructure to cyberattacks. And while companies of all sizes are being targeted, SMEs are especially vulnerable due to a relative lack of IT resources. Understanding the importance of early detection, PwC Hong Kong and HKBN Enterprise Solutions (“HKBNES”) have joined hands to launch an internationally recognised, enterprise-grade Anti-Ransomware Assessment service. For an affordable fee, SMEs can now enjoy state-of-the-art information security assessment in as fast as 24 hours*, and be informed of any vulnerabilities across their outward-facing services.

Anti-Ransomware Assessment brings world-leading network and information security expertise in a single-use service of HK$5,000 per instance. The quick and comprehensive assessment informs businesses about the network health status of their outward-facing services, lists known and potential vulnerabilities, and prioritises them by risk levels for proactive rectification. The professional information security experts at HKBNES will then follow up with strategic recommendations or best-fit solutions to promptly remedy identified ransomware vulnerabilities or lay-down preventive measures, ensuring all-around company network security.

Danny Li, HKBN Co-Owner & Chief Technology Officer said, “In today’s digital era, cybersecurity is a basic need rather than a privilege for some. With cyberthreats lying in wait 24/7, all it takes is one open vulnerability to result in tens of thousands, even millions, in damages. Our game-changing joint solution with PwC Hong Kong gives all businesses, including SMEs, a quick ‘health-check’ to pinpoint vulnerabilities, all done as fast as 24 hours and at just HK$5,000. With our detailed report in hand, our specialist information security team will then tailor a solution for our customers for maximum value protection, deploying best-fit products as they need them.”

PwC Hong Kong Cybersecurity and Privacy Partner Kok Tin Gan said, “PwC offers industry leading cybersecurity solutions. We are excited to team up with HKBNES and extend the globally recognised cybersecurity suite of advanced offerings to the local SMEs of all industries. As both companies share a common mission to solve important problems, I am confident that PwC and HKBNES will continue to help SMEs tackle operational challenges and stop ransomware attacks before they happen.”

To learn more about HKBNES’s cybersecurity solutions, visit www.hkbnes.net/en/anti-ransomware-assessment or contact us by email esecurity-enquiry@hkbn.com.hk or hotline 128 1111.

HKBNES and PwC Hong Kong will also host a free virtual seminar, featuring key industry experts, on 29 July 2021 to share insights on future cybersecurity trends, defensive tactics and real-life cyberthreat case studies. Sign up online at: www.hkbnes.net/en/e-security-webinar-210729

*Terms and Conditions apply.

PwC HK & HKBNES Team Up to Defend SMEs from Ransomware
PwC HK & HKBNES Team Up to Defend SMEs from Ransomware
Hong Kong
June 15, 2021

HKBN Talent CSI Fund Launches Two Youth Funding Initiatives
Breakthrough model integrates capital, networking and knowledge for holistic support

HKBN Talent CSI Fund Launches Two Youth Funding Initiatives

Sharing the disruptive DNA of HKBN Group, HKBN Talent CSI Fund (“CSI Fund”), an independently operated charity, today announced the launch of two game-changing social funding initiatives: “404 Not F_und?” and “Zero to Hero Fund”. The former encourages youths to unleash their boundless creativity without fear of failure, while the latter helps youths blaze their own future by upgrading work skills, resilience and/or technological capabilities. Besides providing capital support, the CSI Fund will also match the needs and goals of selected projects with the resources and strengths of HKBN Group and its broad network of partners, to ensure their success.

404 Not F_und?: A chance for youthful creativity to shine

Social funding programmes which assess applications based on the likelihood of success, rather than on innovation,= have a knock-on effect of stifling creativity and outside-the-box ideas among youths, who typically lack the resources to even try. CSI Fund’s “404 Not F_und?” initiative works differently, prioritising creativity and personal growth by giving youths aged 16 to 29 everything they need – networking, experience and capital – to turn the most outlandish ideas into reality. Accepting applications starting today, CSI Fund will grant up to HK$100,000 in support for each selected project, regardless of success or failure. This way, youths will gain invaluable experiences through the journey, building a solid foundation for future development and success.

Zero to Hero Fund: Supercharging youth support in partnership with SPOs

To massively scale up support throughout the communities, CSI Fund’s “Zero to Hero Fund” will sponsor social profit organisations (SPOs) in various innovative and scalable projects aimed at upgrading skillsets and capabilities of youths. Starting today, SPOs can submit applications to receive HK$2 million over a two-year period (up to HK$1 million per year). In addition to funding, CSI Fund will work closely with each organiser for the project’s duration, leveraging HKBN Group’s technology resources and its network of business and community partners for maximum impact.

CY Chan, Chairman & Director of HKBN Talent CSI Fund, said, “The creativity and inventiveness in youths never ceases to amaze. As a society, we should provide our young talents with the resources and encouragement to dream big! These new initiatives will provide the much needed capital and a robust support network to help our young talents turning their ideas into reality. By working with SPOs, our investments can empower more youths to grow, learn and be inspired .”

For more details about the new funding initiatives under CSI Fund, please visit:

404 Not F_und?”: www.csifund.org/en/404notfund

Zero to Hero Fund: www.csifund.org/en/zerotoherofund

HKBN Talent CSI Fund Launches Two Youth Funding Initiatives
HKBN Talent CSI Fund Launches Two Youth Funding Initiatives
Hong Kong
June 03, 2021

HKBNES is the First in Hong Kong to Attain Cisco ACI Black Belt Stage 3 Certification Demonstrating Tech Superiority with Regional & Local Cisco Awards

HKBNES is the First in Hong Kong to Attain Cisco ACI Black Belt Stage 3 Certification Demonstrating Tech Superiority with Regional & Local Cisco Awards

HKBN Enterprise Solutions (“HKBNES”) is proud to be the first company in Hong Kong to attain the world’s leading technology solution - Cisco’s Application Centric Infrastructure (ACI) Black Belt Stage 3 certification. HKBNES was also awarded three regional and local Cisco accolades, recognising its outstanding technical capabilities to support the diverse ICT needs of companies of different industries and sizes. These accolades include:

  • Managed Services Partner of the Year (Greater China): Recognising HKBNES as the top performing managed services partner in Cloud Voice solutions throughout the Greater China;
  • Innovative Solution Partner of the Year (Hong Kong): Recognising HKBNES’s technology excellence in deploying ACI for a leading financial institute; and
  • Cisco Partner of the Year – Fast Growing (Hong Kong): Recognising HKBNES as a fast growing partner of Cisco Hong Kong in FY20.

Matching an astute eye for best-fit tech solutions with end-to-end expertise in cloud technology deployment – including capabilities needed for complex, large-scale cloud voice hosting projects – HKBNES has helped numerous enterprise customers digitally transformed their voice systems for enhanced productivity. Powered by a team with unparalleled ACI expertise, HKBNES recently helped a leading financial institution deployed a large-scale ACI system, meeting the customer’s stringent requirements for connectivity, infrastructure setup, network services planning, automation and coding. The expert team also helped design a secure management portal to seamlessly link up complex cloud extensions.

Danny Li, Co-Owner & Chief Technology Officer of HKBN said, “Beyond merely selling services, our goal is to co-grow with enterprise customers, advising them on the latest and best-fit technology choices that’ll help their businesses run much better. We are excited to partner with Cisco, which shares our vision in supporting the transformation and growth of enterprise customers.”

Wilson Ching, General Manager of Cisco Hong Kong & Macau shared, “As staunch partners, Cisco and HKBNES share the same goal of forging multiple wins through our comprehensive technological solutions for customers. With their exceptional technical capabilities and dedication to excellence, HKBNES is well-deserving of our recognition and endorsement.”

As part of its commitment to help enterprises maintain growth in the new normal, HKBNES will continue partnering with Cisco to bring the latest digital solutions to market.

HKBNES is the First in Hong Kong to Attain Cisco ACI Black Belt Stage 3 Certification Demonstrating Tech Superiority with Regional & Local Cisco Awards
HKBNES is the First in Hong Kong to Attain Cisco ACI Black Belt Stage 3 Certification Demonstrating Tech Superiority with Regional & Local Cisco Awards
Hong Kong
May 27, 2021

YF Life and HKBNES Team Up to Launch Hong Kong’s First Google Cloud-Powered Cantonese Voice Chatbot for the Insurance Sector
Next-gen AI chat optimises customer experience with shortened queuing time

YF Life and HKBNES Team Up to Launch Hong Kong’s First Google Cloud-Powered Cantonese Voice Chatbot for the Insurance Sector

YF Life and HKBN Enterprise Solutions (“HKBNES”) have teamed up to launch Hong Kong’s first Google Cloud-powered Cantonese voice chatbot dedicated to insurance services. In a game-changing breakthrough for the finance and insurance sectors, the innovative chatbot leverages Google Cloud AI technology and HKBNES’s one-stop ICT capabilities to deliver seamless voice dialogue and enhanced services for YF Life’s customers. This innovative service is set to be launched early next year.
To support its business development strategy, YF Life seeks to deliver optimised customer experiences to effectively service the multi-lingual needs of customers. To facilitate YF Life to meet customer expectations, as well as the finance and insurance regulatory compliance requirements, HKBNES has developed a next-gen chatbot using Google Cloud’s Contact Center AI. This advanced speech recognition system can support seamless text and voice conversations across three languages, including Cantonese - previously a major challenge for legacy systems.

Daryl Cheng, Senior Vice President of Management Information Systems of YF Life said, “The Cantonese voice chatbot initiative demonstrates our determination to harness FinTech opportunities. Thanks to the technological capabilities of HKBNES and Google Cloud, we can have comprehensive solutions that go beyond market norms and offer our customers outstanding service. Going forward, YF Life will continue with its customer-oriented approach to innovate and provide the best risk- and wealth-management solutions to enhance the customer experience. Our aim is to evolve into a technology-enhanced insurance company serving Hong Kong, the Greater Bay Area and beyond.”

Lucy Werner, Head of Google Cloud Hong Kong said, “We are happy to see Hong Kong companies choosing Google Cloud to innovate and expand their business. HKBN is working with Google Cloud's on Contact Center AI to develop for YF Life the city's first Cantonese voice Chatbot for insurance. It is also a promising case of digitalisation in the financial services industry and insurance industries.”

Sam Tan, Co-Owner & Chief Innovation Officer of HKBN said, “Getting the best-fit technology will be the key for enterprises to navigate success in the new normal. With outstanding end-to-end capabilities and deep knowledge of different industries, we play an essential role in matching our customer’s unique set of needs with world-class technology partners, tailoring and implementing the most suitable tech solutions. By launching Hong Kong’s first Google Cloud-powered Cantonese voice chatbot, our collaboration with YF Life delivers a true win-win with better customer service experiences and more business opportunities.”

The Cantonese-enabled voice chatbot combines Interactive Voice Response (IVR) and cloud platform solutions for enhanced scalability, and shortened queuing and chat times. In addition, via interactive dialogue, the chatbot can also engage in product up-selling and cross-selling. As a result, YF Life can now allocate its manpower more flexibly and focus resources on digital transformation, in line with its mission to serve customers innovatively. This tripartite collaboration between YF Life, HKBNES and Google Cloud truly demonstrates how enterprises can adopt digital transformation strategies to improve their operational efficiency, workflow and human resources deployment.

YF Life and HKBNES Team Up to Launch Hong Kong’s First Google Cloud-Powered Cantonese Voice Chatbot for the Insurance Sector
YF Life and HKBNES Team Up to Launch Hong Kong’s First Google Cloud-Powered Cantonese Voice Chatbot for the Insurance Sector
Hong Kong
April 23, 2021

HKBN and HOME+ Join Forces to Deliver Breakthrough Shopping Rewards to 5G Mobile Services Customers

HKBN and HOME+ Join Forces to Deliver Breakthrough Shopping Rewards to 5G Mobile Services Customers

HKBN Group (“HKBN”) and HOME+ are thrilled to spoil HKBN’s 5G mobile services customers with up to HK$2,800 in online shopping e-coupons. By subscribing to HKBN’s brand new 5G mobile plans, customers will enjoy not just blazing speed of a quality 5G network but also free HOME+ e-cash coupons, allowing them to experience the convenience and quality products at HOME+. An HKBN’s latest unlimited data 5G mobile plans (first 20GB at 5G speeds, unlimited 4.5G thereafter) starts at just HK$298*.

One-stop e-shopping platform HOME+ is jointly operated by HKBN with leaders of multiple industries. HKBN enjoys a unique market edge with HOME+, bringing wave after wave of exciting offers to its 1 million residential customers, penetrating 1/3rd of all Hong Kong households, and over 100,000 corporate customers.

Ben Yeung, Co-Owner & Chief Commercial Officer – Business Development & Partnership of HKBN said, “Offering market-disruptive packages is part of our DNA that sustains HKBN’s pioneering status. Our debut of high calibre 5G services for personal and corporate customers, bundled with generous HOME+ e-cash coupon giveaways, is a breakthrough value combination for the market.”

June Lam, CEO of HOME+ said, “We help businesses do more business on our rapidly growing e-shopping platform by not charging merchants fixed slotting fees or annual fees, allowing them to extend their marketing reach at far lower costs. We’re pleased to work with HKBN to offer its 5G users HOME+ e-cash coupons, which they can use to shop around 10,000 products on HOME+. In addition, we offer an extensive range of latest 5G smartphones at very attractive prices.”

Customers of HKBN’s 5G mobile services will be able to access 3 Hong Kong’s strongest 5G network enjoying a blazing fast speeds and ultra-low latency 5G experience. To date, 3 Hong Kong boasts 5G coverage of 99%^ including over 600 indoor and outdoor premises and facilities across Hong Kong, like major transportation systems, shopping malls, skyscrapers, hospital complexes, hotels and university campuses and more.

HKBN and HOME+ Join Forces to Deliver Breakthrough Shopping Rewards to 5G Mobile Services Customers
HKBN and HOME+ Join Forces to Deliver Breakthrough Shopping Rewards to 5G Mobile Services Customers
Hong Kong
April 21, 2021

Despite COVID-19, HKBN Delivers Solid Growth for the 6 months ended 28 Feb 2021
Business Integrations and Infinite-play Strategy Buttress Resilience & Growth

Despite COVID-19, HKBN Delivers Solid Growth for the 6 months ended 28 Feb 2021

Despite the prolonged COVID-19 pandemic, HKBN Ltd. (“HKBN” or the “Company”; SEHK stock code: 1310) today announced solid operational and financial growth results for the six months ended 28 February 2021 (“1H2021”). Through a series of mergers and acquisitions in 2019 and integrations afterward, HKBN has evolved from a traditional telecom company in Hong Kong into a leading information and communications technology (ICT) provider across Asia. By offering innovative solutions to the market, the Company sees these difficult times as an opportunity to assist the business transformation of enterprise customers, beyond merely selling connectivity services.

Since the start of COVID-19, the Company has received government subsidies from the regions it operates in and has substantially passed all of these to its Talents. This set of interim results are inclusive of those pass throughs:

  • Revenue and EBITDA continued to grow year-on-year (“yoy”) at 40% and 2%, respectively, to HK$6,230 million and HK$1,312 million, while Adjusted Free Cash Flow (“AFF”) dropped by 11% yoy to HK$391 million mainly due to the one time premium paid on senior notes redemption. Core AFF after excluding premium paid on senior notes redemption increased by 7% yoy to HK$505 million.
  • Revenue increased by 40% yoy to HK$6,230 million, which was mainly contributed by six months of operating results of HKBN JOS*.
  • Reported EBITDA increased by 2% to HK$1,312 million, mainly contributed by the smooth integrations with WTT# and HKBN JOS which brought operational efficiencies to the Company.
  • The Board has recommended the payment of an interim dividend of 39 HK cents per share (1H2020: 37 HK cents per share), resulting in a 5% yoy increase.

* HKBN JOS represents HKBN JOS Holdings (C.I.) Limited and its subsidiaries, Adura Hong Kong Limited and ADURA CYBER SECURITY SERVICES PTE. LTD..
# WTT represents HKBN Enterprise Solutions Development Ltd and its subsidiaries.

 

Enterprise Solutions: integration synergies drove stable customer base and ARPU growth

The integrations with WTT and HKBN JOS have greatly enhanced the combined group’s capabilities, in terms of extended customer reach and far wider service offerings, thereby empowering the Company to differentiate its offerings in the enterprise space. Due to HKBN’s new competitiveness, despite the prolonged COVID-19 pandemic, the Company’s enterprise business delivered growth in this difficult time with a stable number of enterprise customers at 105,000 by raising its enterprise ARPU from HK$2,775/month in 1H2020 to HK$3,028/month in 1H2021. To weather the storm with its enterprise customers and minimise the financial impact on the Company, HKBN offered innovative solutions such as FixIT outsourcing IT service, remote cloud-based HR applications and e-Security to the market. Looking forward, the Company will transform its enterprise business from pure sales of products & services to relationship management, thinking and acting from its customers’ perspective to solve their business problems.

Residential Solutions: multi-play price strategy brought upsell opportunities

During 1H2021, HKBN Residential Solutions revenue slightly dropped by 2% yoy to HK$1,224 million, mainly contributed by the residual impact of the monthly fee waiver for COVID-19 relief in March 2020 and a drop in mobile services revenue. Meanwhile, the Company sees lower customer switching activity and higher upsell opportunities on its OTT and other services. Overall, Residential Solutions continued to show resilience during economic uncertainties. As always, HKBN will continue to extend its integrated multi-play price strategy to deliver unprecedented household savings and service convenience to disrupt the legacy broadband, fixed-voice, content and mobile standalone segments.

Win-Win partnerships to further penetrate the enterprise and residential markets

“By forming multi-win partnerships through Barter & Bundle and new shared economy platform HOME+ with like-minded partners, we are bringing different partners together into one bill for each customer. While customers enjoy better value offers riding on our partnerships, we are also in the best position to further penetrate the enterprise and residential markets, in turn, sharing a larger wallet of spending. We believe that HOME+ will be the key component of our infinite-play services to drive ARPU growth,” said HKBN Co-Owner and Executive Vice-chairman William Yeung, and Co-Owner and Group CEO NiQ Lai.

For more details of HKBN’s results in 1H2021, please refer to the announcement: https://reg.hkbn.net/WwwCMS/upload/pdf/en/e_InterimResultsAnnouncement_FY21.pdf

Despite COVID-19, HKBN Delivers Solid Growth for the 6 months ended 28 Feb 2021
Hong Kong
March 30, 2021

HKBN and Microsoft Hong Kong Team Up to Support Hong Kong SMEs
Best-in-class Remote Applications now supported by HK’s Largest Accredited Team of Engineers at HKBN

HKBN and Microsoft Hong Kong Team Up to Support Hong Kong SMEs

HKBN Group (“HKBN”) and Microsoft Hong Kong (“MSHK”) have joined hands to provide the best-fit remote applications for local enterprises. As part of this strategic collaboration, HKBN and its team of Microsoft Accredited Engineers, the largest in Hong Kong, will deploy and implement Microsoft’s suite of applications to support enterprises, especially SMEs, operate more efficiently and effectively under the new normal.

Boasting a team of around 100 accredited engineers, HKBN is fully equipped to support Microsoft’s range of key products, including the essential multidimensional and secure Microsoft 365, cloud platform Azure, and all-in-one business management solution Business Central. These applications, and more, will be deployed through HKBN’s proven market solutions FixIT (token- or subscription-based IT support) and TaaS (Transformation-as-a-Service), supporting enterprise’s needs with everything from hardware connectivity and maintenance to accredited software licensing, all from one-stop.

Billy Yeung, Co-Owner and CEO – HKBN Enterprise Solutions & JOS Group said, “Change is a matter of survival for enterprises in the new normal. Digital resiliency and adoption of a cross-expertise resource pool makes all the difference between success and failure for businesses. Leveraging our incredible team of Microsoft accredited engineers and our Microsoft Partner of the Year service accolade, HKBN continues to be the ICT provider of choice in delivering all-round technical and digital resources, helping businesses grow and thrive.”

Kelvin Tse, One Commercial Partner and Small, Medium & Corporate Customers at Microsoft Hong Kong said, “2021 will be a game-changing year as companies deepen the adoption of technologies, such as data and AI, to optimize their operations and increase business resilience. Our collaboration with HKBN aligns with our mission to empower Hong Kong, providing local SMEs with the technologies and know-how and be their partner on their digital transformation journey.”

Besides enjoying professionally accredited support across Microsoft’s range of products and applications, enterprise customers using HKBN's FixIT service will also be able to enjoy end-to-end solutions that come at a favourable price with protection from cyberthreats. For more details about FixIT, please visit: www.hkbnes.net/web/en/solutions/fixit

HKBN and Microsoft Hong Kong Team Up to Support Hong Kong SMEs
HKBN and Microsoft Hong Kong Team Up to Support Hong Kong SMEs
Hong Kong
March 09, 2021

HKBN Enterprise Solutions Offers Prompt Support to Catering Businesses with PHILIPS UV-C Air Disinfection Device
Eliminates viruses and raises the bar to provide better customer protection

PHILIPS UV-C Air Disinfection Device

Understanding the special operational needs of catering businesses during COVID, HKBN Enterprise Solutions (“HKBNES”) has teamed up with Signify (formerly Philips Lighting) to bring to the market – in particular restaurants and catering premises – PHILIPS UV-C Disinfection Upper Air CM. With the delivery and standard installation support# by HKBNES’ professional team, catering businesses can now leverage technology to better protect their customers and staff from COVID, while meeting the relevant government requirements for continued operation.

PHILIPS UV-C Disinfection Upper Air CM device complies with the government’s air purification standards as listed in the voluntary declaration scheme, and is an effective alternative to the fulfilment of the ventilation air change requirement (a minimum of 6 air changes per hour). The device is also certified by Boston University National Emerging Infectious Diseases Laboratories (NEIDL)* for effective deactivation of COVID. Meanwhile, compared to traditional air change systems, the UV-C disinfection device is much more energy-efficient and economical to run and maintain, allowing catering businesses to uplift the standard and protect public health, while keeping expenses to a minimum.

“Having access to equipment with high anti-epidemic professional standard that meet the government requirement is essential to our customers as they strive to steer their business back on track amid COVID,” said Billy Yeung, Co-Owner & CEO – HKBN Enterprise Solutions & JOS Group. “HKBNES and Signify’s collaboration to launch the PHILIPS UV-C Air Disinfection device ensures our customers can live up to and exceed the market expectation – and turn their focus back to business and service.”

“Signify is the leader in UV-C light sources and has been at the forefront of UV technology for more than 35 years. Through collaborating with HKBNES, we hope to raise awareness on health and safety in the hospitality industry and introduce an effective air disinfection solution for F&B service providers who are searching for ways to safeguard their employees and customers against airborne transmission and ensure a completely risk-free dining experience. “said Timothy Mak, Group General Manager of Signify Hong Kong Ltd.

As a home-grown technology partner to local businesses, HKBNES understands how operational needs may evolve as circumstances change. Besides disinfection equipment, HKBNES also offers a range of affordable smart or remote work solutions to help businesses transition to new work modes under the new normal. Please contact us to learn more. For details about Philips UV-C Air Disinfection Device, please visit www.hkbnes.net/en/philips-uvc, or call our sales hotline 128 1111.

 

* Report from Boston University National Emerging Infectious Diseases Laboratories (NEIDL) https://assets.researchsquare.com/files/rs-65742/v1/aff09723-35d8-4424-9ad8-08f7f52c2570.pdf

PHILIPS UV-C Air Disinfection Device
Hong Kong
February 25, 2021

Fuji Xerox (Hong Kong) and HKBN Enterprise Solutions Form Strategic Partnership to Expand SME Market Reach

Fuji Xerox (Hong Kong) and HKBN Enterprise Solutions Form Strategic Partnership to Expand SME Market Reach

Fuji Xerox (Hong Kong) and HKBN Enterprise Solutions (“HKBNES”) jointly announce a strategic partnership in Hong Kong that will see both companies leverage their combined expertise to help SMEs up their technology game for the emerging new economy. The partnership between the two technology solutions experts will culminate in advanced service models as well as a wider range of innovative document management solutions, along with versatile technology support for customers, that are purpose-fit to accelerate business growth, productivity and innovation, and to create win-win-win partnership with the SME community.

Fusing professional office printing equipment by Fuji Xerox (Hong Kong) with HKBNES’ technical support expertise, this complementary partnership builds upon Fuji Xerox (Hong Kong)’s office essentials of multifunction printers and consumables to paper and office automation support with HKBNES’ full-service solutions tailored to help streamline and digitise operations under the new normal, enabling SMEs to emerge from COVID stronger and capitalise on tomorrow's opportunities.

“The biggest winners in this partnership are our clients,” said Yasuyuki Matsumoto, Managing Director of Fuji Xerox (Hong Kong). “Using innovative products from Fuji Xerox (Hong Kong), combining the professional services from HKBNES, our clients will be better able to deal with today’s disruptions, and tomorrow’s digitally-driven challenges.” Yasuyuki Matsumoto continued, “The disruption we’ve all experienced in 2020 has called for us to focus on our key strengths, and to connect with partners whose competencies complement ours. Thanks to HKBNES’ broad reach of local SMEs, we are now even better positioned to deliver our common objective: helping SMEs solve complex challenges and capture growth opportunities in a time of digitally-driven change.”

“With our incredible reach of over 100,000 companies or 1-in-2 active companies in Hong Kong, we are here to massively scale our combined strengths,” shared Billy Yeung, HKBN Co-Owner & Chief Executive Officer – Enterprise Solutions & JOS Group. “This is an exciting co-growth opportunity for both companies and the customers. We will give best-in-class service offerings and support to SMEs, helping them improve efficiency and grow through digitalised, remote-capable operations and best-fit technology solutions.”

HKBNES and Fuji Xerox (Hong Kong) join force to deliver the best document management, printing systems and technical support solutions for SMEs, including installation, maintenance and daily service support. This enables customers to enjoy the new one-stop printing solutions with greater efficiencies in cost and resources, brought by the renowned printing technology from Fuji Xerox (Hong Kong) and HKBNES’ extended professional technical support. For details, please call 128 1111 or email to product_cpe@hkbn.com.hk.

Fuji Xerox (Hong Kong) and HKBN Enterprise Solutions Form Strategic Partnership to Expand SME Market Reach
Hong Kong
February 22, 2021

PwC Hong Kong and HKBN Enterprise Solutions Join Forces to Help SMEs Combat Cyberattacks
Best-in-class services to prevent, detect and respond to cyberthreats in the New Normal

PwC Hong Kong and HKBN Enterprise Solutions Join Forces to Help SMEs Combat Cyberattacks

As enterprises transition to digital remote-enabled work modes in the new normal, only 50% of the decision makers* are incorporating cybersecurity into their strategies – yet the alarming rise in recent cyberattacks is a threat no one can afford to ignore. By marrying best-in-class cybersecurity assessment with the technical capabilities of a full-service IT solutions provider, PwC Hong Kong (“PwC”) and HKBN Enterprise Solutions (“HKBNES”) are helping businesses, especially SMEs whose cybersecurity talents are thin on the ground, protect their precious digital assets and infrastructure. Threat management services to be offered include key technologies like Security Operations Centre (“SOC”), which provides round-the-clock network security monitoring, as well as next-gen Managed Detection and Response (“MDR”) services – for hunting and responding to identified threats.

PwC Hong Kong Cybersecurity and Privacy Partner Kok Tin Gan said, “We are excited to extend PwC's cybersecurity suite of offerings to HKBNES' vast customer base. As both companies’ purpose is to solve important problems, I am confident that PwC and HKBNES will co-solve the SMEs owners’ pain points by empowering more local businesses to enhance their cybersecurity readiness, helping them to build sustainable work modes and sail safe through the rough seas.”

HKBN Co-Owner & Chief Technology Officer Danny Li shared, “With our incredible reach of over 100,000 companies or 1-in-2 active companies in Hong Kong, we are here to massively scale our combined strengths. We know very well businesses’ security needs and the imminent risks they’re facing. SMEs deserve better. We’re proud to join hand with a world-class partner to bring SMEs a stack of best-in-class, enterprise-grade cybersecurity solutions at affordable rates, so that companies of all sizes can mount adequate security response as they venture into an increasingly digitised brave new world.”

This collaboration with PwC will see HKBNES provide a full range of cybersecurity services from vulnerability assessment, phishing simulation, 7x24 SOC security monitoring, 7x24 remediation management to next-gen MDR services. Serving as a trusted cybersecurity advisor, HKBNES will provide professional service delivery and world-class SOC security monitoring on an affordable, monthly subscription model tailored for enterprises. More sophisticated options are also available for large-scale operations with higher compliance requirements, including threat intelligence and proactive incident response.

For more information about HKBNES security services, please contact us at esecurity-enquiry@hkbn.com.hk or 128 1111.

*According to Global Digital Trust Insights Survey 2021 by PwC.

PwC Hong Kong and HKBN Enterprise Solutions Join Forces to Help SMEs Combat Cyberattacks
Hong Kong
January 07, 2021

HKBN Teams Up with Achiever to Introduce Remote HR Solutions for SMEs

HKBN Teams Up with Achiever to Introduce Remote HR Solutions for SMEs

HKBN Enterprise Solutions (“HKBNES”) is thrilled to team up with leading local software solutions expert Achiever Technology Limited (“Achiever”) to introduce a remote-enabled human resources (HR) management system for SMEs. Supported by HKBNES’ elite technical professionals, Achiever’s cloud-based HR Management Solution empowers SMEs to seamlessly migrate their HR process to the cloud and, as a result, easily minimise man-hour costs and the possibility of manual error, nonetheless to respond to changes in labour regulations – freeing up resources for businesses to grow in today’s new normal.

Sophia Sung, Chief Executive Officer of Achiever Technology Limited said, "Achiever understands the HR challenges faced by Hong Kong SMEs. Our HR Management Solution, supported by HKBNES’ comprehensive technical capabilities, helps SMEs grow post-pandemic by making complex HR tasks hassle-free. Achiever and HKBNES share the same vision to help local SMEs achieve success by eliminating hurdles to their growth."

Billy Yeung, HKBN Co-Owner & Chief Executive Officer – Enterprise Solutions & JOS Group said, “Businesses today have to face ever changing and challenging environment, HKBN being a strong home-grown solution provider is committed to respond rapidly and tentatively to all their needs – and for SMEs, that means an easy-to-deploy remote solution. By working with Achiever, we’ve redefined HR solutions for SMEs with an affordable monthly subscription service – down to several hundreds per month – that addresses HR pain points to enable SMEs to focus on what matters most: growing their business.”

This HR Management Solution from Achiever and HKBNES delivers essential HR management functions that include standard payroll, leave and claim, roster and attendance management, and more, with an option to access via mobile devices. This gives HR executives the power to handle daily tasks anytime, anywhere more effectively without the need to invest extra in platform development. For added convenience, the system also updates automatically whenever changes to SME-related labour regulations take effect, saving users the hassle of tracking and understanding such relevant changes. For more details, visit: https://www.hkbnes.net/en/hr-mgt-solution

HKBN Teams Up with Achiever to Introduce Remote HR Solutions for SMEs
Singapore
December 28, 2020

HKBN JOS Launches JOS+ to Bring Innovation Closer to Work, Transforming IT to Become More Than as-a-service to Support Singapore SMEs in the new World of Work

HKBN JOS Group (“The Group”) proudly announces the launch of JOS+, a full-fledged suite of IT solutions & services, to help small and medium-sized enterprises (SMEs) in Singapore pivot towards an increasingly digital and mobile-first business environment. Recognising the accelerated pace of digital transformation and the emergence of a hybrid workforce in Singapore, JOS+ is a unique IT-as-a-service solution that offers flexible IT and cloud office support for SMEs to maximise cost and business efficiencies. Designed as a subscription-based offering, JOS+ enables SMEs to tap into HKBN JOS’ industry-leading IT expertise and office facilities as needed, so they pay only for the services they need to adapt to the increasingly digital business environment.

JOS+ is flexible subscription-based offering that provides outsourced IT support hours, enterprise applications and office facilities in a one-stop solutions bundle. It allows businesses to access enterprise level troubleshooting solutions and quick implementation of new technology, enabling organisations to step up on their digitalisation efforts to adapt to the region’s new digital-first business reality. The bespoke nature of JOS+ allows organisations to customise the level of support they require, aligned to business and cost considerations, giving them the confidence to strengthen their digital capabilities to pursue growth.

“With the comprehensive IT solutions JOS+ has to offer, SMEs in Singapore will be able to reach their full business potential as they embrace the realities of a hybrid workforce,” said Jeff Lee, Managing Director, HKBN JOS Singapore. “Our proven track record in driving innovations for customers in this region puts HKBN JOS Singapore in a strong position to help businesses win in a digital era. Guided by our belief in making purposeful profits, JOS+ is custom designed to help businesses respond, adapt and accelerate their growth to succeed in Singapore’s increasingly digital future. This new solution also reflects our commitment to help future-proof the country’s business ecosystem and make our home a better place to live,” Jeff added.

JOS+’s extensive range of IT solutions includes: computer support; end-point security; software, hardware and Wi-Fi network support; technical on-site and off-site support; data back-up support; access to cross functional enterprise applications which are available directly, through a 24/7 customer service hotline, bringing about increased convenience and enablement, particularly for companies that do not currently enjoy IT support.

For more details, please visit: www.jos.com

Hong Kong
November 09, 2020

HKBN Launches FixIT – the Uber of IT for Businesses

HKBN Launches FixIT – the Uber of IT for Businesses

HKBN Enterprise Solutions (“HKBNES”) is thrilled to launch FixIT, a game-changing flexi-cost support solution tailored for Hong Kong’s SMEs’ everyday IT needs. Recognising the severe talent deficits in the IT support regime, at the critical time that businesses are looking to grow and cut costs simultaneously, FixIT offloads the burdens of local companies by offering responsive, wide-ranging IT support services based on flexible and predictable charging models with better quality.

FixIT comes in two flexible options: FixIT token, offering on-demand technical support settled by pre-paid tokens; and FixIT Care, a subscription-based service that features regular monthly onsite check-ups. With both charging models, SME customers will enjoy the same speedy support across their most burning daily IT needs – from hardware connectivity to software licensing – provided by HKBNES’ internationally accredited team of experts. Delivering improved efficiency, reduced risks and better cost control, this convenient solution frees up customers to focus their energies on more strategic functions and grow their business.

Billy Yeung, HKBN Co-Owner and Chief Executive Officer – Enterprise Solutions & JOS Group shared, “We are positioning FixIT to be the Uber of IT services for businesses. Just like it doesn’t make sense to keep a full-time driver and private car, it doesn’t make sense for most companies to keep a full time IT team. With our pooled economies of scale, including our recent JOS acquisition, we can offer far greater depth and breadth of speciality services at a far lower price.”

FixIT’s extensive range of IT support services includes: computer support; end-point security; software, hardware and Wi-Fi network support; office structure cabling and network equipment; PABX telephone system; printer support; data centre support, inventory and health-check, and etc. All of the above are directly available – either remotely or onsite – through a 24x7 customer service hotline, without the hassle of waiting on admin processes like getting price quotations or relaying requests.

Additionally, to enhance cost synergies beyond the IT space, HKBNES will allow FixIT subscribers to flexibly convert unused tokens or services into office stationery and supplies upon contract expiry#. This will give customers greater flexibility to address needs as they expand.

For details, please view: https://www.hkbnes.net/web/en/solutions/fixit

#Terms and conditions apply.

HKBN Launches FixIT – the Uber of IT for Businesses
Hong Kong
October 29, 2020

HKBN Announces Solid FY20 Annual Results
Integration Synergies and Multi-play Strategy Bolster Resilience & Growth

HKBN Announces Solid FY20 Annual Results Integration Synergies and Multi-play Strategy Bolster Resilience & Growth

HKBN Ltd. (“HKBN” or the “Company”; SEHK stock code: 1310) today announced solid operational and financial results for the year ended 31 August 2020 (“FY20”). Despite social unrest and COVID-19, HKBN saw resilient growth on all business fronts in FY20. The completion of JOS acquisition has further bolstered its offerings and capabilities in the enterprise space as the largest alternative telecom carrier with integrated telecom and technology solutions capabilities in Hong Kong. Key highlights of FY20 results include:

  • Revenue, EBITDA and Adjusted Free Cash Flow (“AFF”) continued to grow year-on-year at 85%, 47%, and 49% respectively to HK$9,453 million, HK$2,505 million and HK$1,114 million. The substantial year-on-year increase was mainly contributed by:
    • Increase of Enterprise Solutions revenue by 103% to HK$4,708 million, which was mainly contributed by the full year operating results of WTT and eight and a half months operating results of JOS.
    • Reported EBITDA increased by 47% to HK$2,505 million after adoption of HKFRS 16 in FY20. Excluding the impact of HKFRS 16, EBITDA would have increased 32% from HK$1,709 million to HK$2,251 million mainly contributed by consolidating the operating results of WTT and JOS and the realisation of synergies through integration.
  • The Board has recommended the payment of a final dividend of 38 HK cents per share (FY19: 36 HK cents per share), resulting in a 7% year-on-year increase in full year payment to 75 HK cents per share (FY19: 70 HK cents per share).

Enterprise Solutions: increased capabilities and presence drove revenue and ARPU growth

WTT and JOS integrations increased both HKBN’s capabilities and offerings in the enterprise segment, which have enabled the Company to provide integrated telecom and technology solutions at competitive value to a much larger customer base. During the year, HKBN’s total number of enterprise customers increased to 105,000 and its enterprise ARPU improved from HK$1,742 to HK$2,948. Looking forward, Enterprise Solutions will maximise the operational and financial synergies benefits from the enlarged group, and fully utilise the network capacity and back-end support function of WTT and JOS in transforming HKBN to an integrated telecom and technology solutions powerhouse.

Residential Solutions: successful integrated multi-play drove ARPU growth

During the year, HKBN customers have shown good receptiveness to its quad-play offerings whereby its triple/quad-play upsell has reached 50% of total broadband customers as at 31 August 2020. Excluding the impact of one-month service fee waiver given to customers to relieve their household financial burdens due to COVID-19, HKBN Residential Solutions revenue increased by 0.4% year-on-year to HK$2,483 million. Historical full base residential ARPU has increased from HK$185/month to HK$190/month. HKBN will continue to expand quad-play bundle plans to infinite-play to drive ARPU and subscription growth and disrupt the legacy standalone broadband, fixed-voice, multimedia content and mobile services.

1-HKBN Strategy with interest alignment to maximise synergies for growth

“HKBN saw proven success integrating five add-on acquisitions since management buyout in 2012, especially in driving market leading growth with interest alignment through our Co-Ownership plans. With the collective efforts of our over 5,900 Talents led by around 990 Co-Owners to deliver disruptive innovations for stakeholders, and by transforming our enterprise customers into our business partners, we are in an enviable position to grow in these tough times,’’ said Co-Owner and Executive Vice-chairman William Yeung, and Co-Owner and Group CEO NiQ Lai.

 

For more details of HKBN’s results in FY20, please refer to the announcement:
https://reg.hkbn.net/WwwCMS/upload/pdf/en/e_FY20_AnnualResultsAnnouncement.pdf

HKBN Announces Solid FY20 Annual Results Integration Synergies and Multi-play Strategy Bolster Resilience & Growth
Hong Kong
October 27, 2020

HKBN Spearheads Adoption Leave to Support Children and Families

HKBN Spearheads Adoption Leave to Support Children and Families

Understanding the needs of parents who welcome an adopted child into a family, HKBN Group (“HKBN”) today introduced a pioneering 14-day ‘Adoption Leave’ for all Talents in Hong Kong, mainland China, Macau, Singapore and Malaysia. By giving Talents who become adoptive parents paid time-off to prepare a child-friendly environment and build a loving, trusting relationship with the new family member, this policy furthers our efforts to go far beyond the obligations stipulated by law in creating a Talent-first workplace.

CY Chan, HKBN’s Co-Owner & Chief Talent and Purpose Officer, said, “Adoptive parents have traveled a long road to accommodate a new family member, but they’re often not compensated when taking leave as most companies only provide statutory maternity and paternity leaves for natural parents. By adding this missing piece to our already progressive list of family-first benefits, we ensure our Talents arrive at work fully motivated to help us stay competitive and deliver on our Core Purpose ‘Make our Home a Better Place to Live’. It’s also how we set an example for other companies out there – that offering beyond what the law requires has its own rewards.”

Alia Eyres, CEO of Mother's Choice, said, “Companies commonly adopt various family-friendly work policies, but the concept of adoption is still fairly new in Hong Kong. We’re happy to see that HKBN has taken an important step to support adoptive families at the workplace. Adoption leave makes a big difference to new adoptive parents, helping with stress and allowing them to focus on bonding and building attachment with their child.”

To show its full support and encouragement for big-hearted Talents, HKBN is teaming up with Mother’s Choice, a Hong Kong charity dedicated to helping children find safe, loving families for over three decades, to hold a webinar (click to register) on 11 November 2020 where CY will join with Mother’s Choice to share heartwarming adoption stories, HR industry best practices in handling adoption cases, and how companies can best support adoptive parents in the workplace.

HKBN Spearheads Adoption Leave to Support Children and Families
Singapore
October 21, 2020

HKBN JOS Appoints Jeff Lee as Co-Owner & Managing Director for Singapore to Drive Digital Transformation

HKBN JOS Group (“The Group”) proudly announces the appointment of Jeff Lee as the Co-Owner & Managing Director of HKBN JOS Singapore, to serve companies in Singapore through the best-in-class system integration, technology solutions and services by HKBN JOS.
Jeff’s appointment represents HKBN JOS’s commitment to co-grow with Singaporean enterprises through bespoke technology solutions, as businesses pursue further digital transformation during the new normal. Leading a strong, professional team in HKBN JOS Singapore, Jeff would apply his extensive knowledge of technologies and a deep understanding of organisational requirements to help businesses optimise growth opportunities with best-fit technologies. HKBN JOS Singapore will also step up customer support through an all-digital engagement model with a focus on supporting organisations adopt digital technologies as they rebalance for growth in the new digital reality.

“I am excited to work with our customers to harness the full potential of technology and chart a new course towards recovery and growth in Singapore’s digital future. Backed by the HKBN Group, one of the fastest growing integrated telecom and technology solutions companies in Asia renowned for its Co-Ownership culture, HKBN JOS Singapore is now stronger than ever. Being Co-Owners of the company, my team and I have vested interest in the success of our customers,” said Jeff Lee, Managing Director, HKBN JOS Singapore.

Jeff brings to his role over 20 years of experience in the IT&T industry, as well as his in-depth knowledge in application development, networking, server systems and architecture design. Over hiscareer, Jeff has led IT teams and assisted companies of all sizes in planning their wireless, ISP, IT/system integration and application development initiatives across different Asian markets.