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News Release

Hong Kong
March 08, 2019

Hong Kong creativity shines through as 13 teams shortlisted for JOS Innovation Awards 2018-19

Closed door learning and sharing session with JOS, Manulife, Hong Kong Maxim’s Group and Sino Group

Hong Kong – 8 January, 2019 - JOS, a technology solutions provider for Asia’s changing environment, and its partners, Manulife, Hong Kong Maxim's Group[1] and Sino Group have announced the shortlisted teams in the annual JOS Innovation Awards. At a kick-off ceremony held today, the thirteen teams, numbering over forty students, participated in a learning and sharing session about customer experience challenges found in the technology, insurance, food & beverage services and property sectors.

All those shortlisted can now look forward to the battle round on 12 April 2019 where four teams will walk away with HK$30,000 each and win a place on the JOS Innovation Awards 2018-19 mentorship programme. Industry pundits from JOS, Manulife, Hong Kong Maxim’s Group and Sino Group will provide valuable insights into learning and what it takes to succeed in business together with potentially offering internships.

“This year, the JOS Innovation Awards yet again attracted high calibre entries from students who approached the customer experience theme with great enthusiasm and creativity. There were some amazing ideas put forward and it was very hard to determine the shortlisted entries,” said Eric Or, Managing Director, Greater China, JOS. “Today’s sharing session allowed executives and students a common platform to voice their thoughts on current and future customer experience trends and how these may be addressed.”

The Awards themselves are designed to demonstrate creative thinking and problem solving skills to everyday business challenges. The JOS Innovation Awards 2018-19 attracted over fifty teams of between two and five university students in Hong Kong all examining the customer experience challenge and coming up with solutions for JOS, Manulife, Hong Kong Maxim’s Group and Sino Group.

[1]"Especially impressive was how the entrants highlighted specific issues associated with the insurance sector and showed an understanding of the critical role our agents play in the customer experience journey,” said Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia. “Manulife is focused on helping people make decisions easier and their lives better and leveraging technology to deliver on this. We’re excited to see the ideas the students present after gaining more understanding of our industry and customers."

During the kick-off ceremony, representatives from JOS, Manulife, Maxim’s Caterers Limited, and Sino Group took part in a panel discussion on customer experience, the challenges faced, trends and spoke about the JOS Innovation Award submissions. The session also provided the teams with genuine insights and learnings from Hong Kong business leaders in a closed-door setting.

While technology plays a key role in digitisation, the right talent, mindset and leadership are equally important. JOS sees five technology pillars and three corporate principles as the core foundations for making innovation real. 

"The customer journey is evolving in an increasingly tech-savvy world where everything is available at our fingertips. This is the same for the food and beverage industry with customers opting for diversity, speed and convenience. This requires innovative ways to understand the customers’ decision-making process. We are excited to gain inspiration from all the entries as this brings us even closer to customers and further enhances the overall customer experience," said Louis Mah, Director of Information Technology, Hong Kong Maxim's Group.

“The JOS Innovation Awards entries provide us with valuable insights to keep the customer experience fresh and relevant in the new era, particular at our properties. These enable us to identify areas for improvement and to harness technology to enhance the Sino Experience,” said Andrew Young, Associate Director (Innovation), Sino Group.

“There are over twenty thousand students graduating from Hong Kong universities every year who look to gravitate towards companies they perceive to have the strongest brands. This perception is shaped, in part, by the experience they have received as customers. Thus, the customer experience theme has allowed every participant to address issues they have experienced and to find a solution,” said Eric from JOS.

[1] Disclaimer:
“Maxim’s” and any name, logo or trademark of any restaurants and any intellectual property right therein used or referenced in this article belong to Maxim’s Caterers Limited, a company operating in Hong Kong, and/or its affiliates.”

About JOS Innovation Awards
Founded in 2015, the JOS Innovation Awards aim to inspire, nurture and recognise students in Hong Kong for their smart ideas and innovative thinking in improving industry performance. The JOS Innovation Awards are open to all full-time undergraduate and post-graduate students from local universities and higher education institutions and accepts group applications of two to five members in a team.

JOS is committed to inspire Hong Kong students on the path to make the world a more efficient and better place to live. To date, the JOS Innovation Awards have inspired over 500 Hong Kong university and tertiary education students to go beyond their day-to-day curriculums and create innovative ideas that solve real-world problems.

This is not simply a one-day event, but a holistic programme that expands students’ horizons by giving them exposure to the working world and expert mentorship. Under the leadership and guidance of JOS experts, student teams build upon their innovations and hone their presentation skills.

JOS Innovation Awards 2018-19
Shortlisted Teams

o    3 Marketers
o    Athena
o    Finnovate
o    Glitter
o    Innovators
o    Jumpjumpstarter
o    MMAD
o    Novus
o    Pioneer
o    Smart-L
o    Sporty Teens
o    Untitled
o    VIP First

JOS Innovation Awards 2018-19 kick-off photo 1
(From left to right): Glenn Lim, Senior Director, Customer Experience Design and Engineering, Regional Marketing and Experience Design, Manulife Asia;
Hamish Bruce, Asia Head of Talent Acquisition, Manulife Asia;
Patrick So, Senior Manager – Digital Solutions Information Technology, Hong Kong Maxim’s Group;
Andrea Leung, General Manager, Leasing Marketing and Promotions, Leasing Department, Sino Group;
Eric Or, Managing Director, Greater China, JOS and
Mark Lunt, Group Managing Director, JOS
JOS Innovation Awards 2018-2019 kick off Photo 2
Representatives from JOS, Manulife, Maxim’s Caterers Limited and Sino Group took part in a panel discussion on customer experience
JOS Innovation Awards 2018-2019 kick off photo 3
JOS Innovation Awards 2018-19 kick-off ceremony held on 8 March 2019
JOS Innovation Awards 2018-19 kick-off ceremony held on 8 March 2019
JOS Innovation Awards 2018-19 kick-off ceremony held on 8 March 2019
Hong Kong
April 17, 2019

JOS Innovation Awards 2018-19: Winning teams give customer experience a creative makeover

Judges from JOS, Manulife, Hong Kong Maxim’s Group and Sino Group impressed with innovative ideas and the integration of everyday technology

Hong Kong – 17 April 2019 - The JOS Innovation Awards, an annual competition designed to showcase and nurture Hong Kong students’ creativity and innovation, has announced the four winning teams for 2018-19. The Awards, now in their fourth year, invited student teams to provide ideas on improving customer experience in different sectors, including technology, insurance, food & beverage services and property.

Supported by JOS, a technology solutions provider for Asia’s changing environment, and its partners Manulife, Hong Kong Maxim's Group[1] and Sino Group, the JOS Innovation Awards this year attracted over fifty teams. Those shortlisted attended an interactive sharing session and received guidance from business leaders via the mobile app, Gnnovation. Following an exciting final contest, four teams each won HK$30,000 and further mentorship sessions.

“The JOS Innovation Awards have become a magnet in attracting students interested in demonstrating their creativity, critical thinking, enthusiasm and fresh approaches when troubleshooting,” said Eric Or, Managing Director, Greater China, JOS. “All the teams participating in this years’ Awards demonstrated these qualities and are clearly destined to make a great impact in the business world of the future.”

Over fifty teams of between two and five students responded to the initial call to entry back in December last year, and were then whittled down to thirteen teams. Following a panel discussion on customer experience, the shortlisted teams took part in insight and learning ‘huddles’ with business leaders. These huddles gave students the opportunity to understand and ask about the challenges faced by corporations in closed door sessions.

“This has been a valuable experience for us. We were presented with innovative and actionable ideas aligned to our ambition of becoming a digital, customer-centric market leader,” said Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia. “The JOS Innovation Awards 2018-19 dovetails with our own talent programmes to identify, develop and nurture the next generation of future industry leaders.”

“Traditionally, the customer experience at the retail level can have a short lifecycle and needs to be refreshed regularly to remain relevant. This is an area where tremendous time, money and energy is invested,” said Louis Mah, Director of Information Technology, Hong Kong Maxim's Group. “What was especially refreshing to see, was how this was approached by the students and how their ideas utilized current trends and technologies.”

“The Awards provide us with a first-hand look at how students see opportunities for customer experience and how these can be addressed using existing technologies,” said Andrew Young, Associate Director (Innovation), Sino Group. “All the ideas were well thought through, impressive and raised the Awards bar even higher.”

The JOS Innovation Awards 2018-19 winners are:

  1. JOS Team Pioneer for a sophisticated internal system using AI to facilitate decision-making at the sales stage. Team members are Leung See Lok Michael, Poon King Yi Jimmy and Chan Cheuk Yin Keith from City University of Hong Kong.
    Idea: Our idea for JOS, JOSales. It is a sophisticated internal system using AI to help decision-making at the sales stage. By extracting key information of past cases from the existing CRM system and inputting the current situation of sales engagement, the sales can be calculated through a well-designed algorithm with the application of AI. Deal prioritization can be achieved when there are numerous cases simultaneously. Apart from sales, JOSales can help companies identify prospects via analysing past cases in the database and enhance efficiency by researching customers’ information, and improve sales performance.
     
  2. Manulife Team Smart L for a mobile application aimed at shifting customer habits and minimizing repetitive procedures. Team members are Hui Chui Yi Vicki, Liu Yao Xin Mena from The University of Hong Kong, Yu Ho Wing Lawrence from University of Oxford and Mo Tin Yau Alex from The Chinese University of Hong Kong.
    Idea:
     ‘Smart L’ minimises Manulife’s repetitive procedures at execution. A mobile application aimed at shifting customer habits from face-to-face meetings and data-based documentation to virtual meetings and electronic signatures. Main features include an online video-call booking system for technical support, drastically reducing transportation and time costs of agents, and a discussion forum for customers’ queries. Entertainment and education can be achieved simultaneously with life simulation games to develop customers’ change of attitude towards insurance products and online processing systems. With ‘Smart L’, an easier management of insurance makes lives better.
     
  3. Hong Kong Maxim’s Group Team Finnovate for a mobile application with a focus on customer health. Team members are Kwong Hing Tim Kony, Irving Teh, Cha Lok Yiu Rachel and Ngai Tak Ki Gary from The University of Hong Kong.
    Idea: 
    This idea has a focus on customer health and is two-pronged. Firstly, the idea expands Maxim’s mobile app to include a personalised health tracking portal that provides key insights generated through data analytics and photos of food uploaded by users. Secondly, incorporates a one-click smart ordering function. Overall, by leveraging big data and analytics, customers gain value through valuable insights on their eating habits, intelligent and adaptive food recommendations, effortless one-click ordering, and facilitating a healthier diet and lifestyle.
     
  4. Sino Group Team Sporty Teens for an all-in-on e-wristband provided for hotel guests that achieve multiple functions. Team members are Lee Pui Yi Jennifer from The Chinese University of Hong Kong and Lo Chung Yi Joey from The University of Hong Kong.
    Idea: 
    Sino EmBracelet is an all-in-one contactless e-wristband provided for hotel guests that achieves five functions:
    •    Access: used to unlock hotel rooms and access facilities, gain iPrestige rewards, event tickets and vouchers.
    •    Payment: Record all payments and subsequently route back to the final bill.
    •    Cross-selling: Collect a full set of 'e-stamps' from different locations of Sino Resorts to gain points or other rewards.
    •    Security alert given when children, the elderly and disabled exceed preset distances, identify and assist in inconvenient places.
    •    Energy saving: Detect human existence, e.g. turn off electrical appliances when users leave the room.

[1] Disclaimer:
“Maxim’s” and any name, logo or trademark of any restaurants and any intellectual property right therein used or referenced in this article belong to Maxim’s Caterers Limited, a company operating in Hong Kong, and/or its affiliates.”

-END-

Please click to view high quality photos:

JOS Innovation Awards 2018-19 - Photo 1
(From left to right): Ivan Yau, General Manager – Community Affairs, Sino Group; Eric van der Hoeven, Chief Executive of JTH Group; Louis Mah, Director – Information Technology, Hong Kong Maxim’s Group and Hamish Bruce, Asia Head of Talent Acquisition, Manulife Asia

JOS Innovation Awards 2018-2019 - JOS Winning team - Photo 2 Representatives from JOS and the winning team Pioneer

JOS Innovation Awards 2018-2019 - Manulife Winning team - Photo 3 Representatives from Manulife Asia, JOS and the winning team Smart-L

JOS Innovation Awards 2018-2019 - Maxims Winning team - Photo 4 Representatives from Hong Kong Maxim's Group, JOS and the winning team Finnovate

JOS Innovation Awards 2018-2019 - JOS Winning team - Photo 2 Representatives from Sino Group, JOS and the winning team Sporty Teens

About JOS Innovation Awards
Founded in 2015, the JOS Innovation Awards aim to inspire, nurture and recognise students in Hong Kong for their smart ideas and innovative thinking in improving industry performance. The JOS Innovation Awards are open to all full-time undergraduate and post-graduate students from local universities and higher education institutions and accepts group applications of two to five members in a team.

JOS is committed to inspire Hong Kong students on the path to make the world a more efficient and better place to live. To date, the JOS Innovation Awards have inspired over 500 Hong Kong university and tertiary education students to go beyond their day-to-day curriculums and create innovative ideas that solve real-world problems.

This is not simply a one-day event, but a holistic programme that expands students’ horizons by giving them exposure to the working world and expert mentorship. Under the leadership and guidance of JOS experts, student teams build upon their innovations and hone their presentation skills.

JOS Manulife Maxims SinoJOS Team winner Manulife Team Winner Sino Team winner Maxim's team winner

JOS Innovation Awards 2018-19: Winning teams give customer experience a creative makeover
JOS Innovation Awards 2018-19: Winning teams give customer experience a creative makeover
Hong Kong
April 17, 2019

JOS Innovation Awards 2018-19 摘冠隊伍為客戶體驗賦予全新定義

由JOS、宏利、香港美心集團和信和集團組成的評判團對隊伍融合創新想法與科技印象深刻

香港,2019年4月17日 - 一年一度的 JOS Innovation Awards 旨在展示和培育香港學生的創意和創新意念,今天宣佈 2018-19 年度比賽結果。至今,比賽已舉辦至第四年。今年,大專學生隊伍受邀參賽提交他們在不同行業領域包括科技、保險、飲食服務和地產界別,有關提升客戶體驗的意念。

由為亞洲瞬息萬變的環境提供諮詢和系統集成服務的科技方案供應商 JOS,聯同其業務夥伴宏利香港美心集團[1]和信和集團共同舉辦, JOS Innovation Awards 2018-19 獲得超過五十支隊伍踴躍參加。入圍隊伍早前出席互動的分享環節,並透過流動應用程式 Gnnovation 與上述公司的商業領袖交流並獲得指導。經過激烈的決賽,最後四強誕生,每隊嬴取港幣三萬元現金獎,以及參與 JOS Innovation Awards 2018-19 實習計劃的機會。

JOS 大中華區總經理柯志成表示:「JOS Innovation Awards 一直吸引在面對挑戰時表現出創意、批判思考、熱誠和嶄新想法的學生參加。今年所有的參賽隊伍都具備這些素質,相信會為未來的商業社會貢獻良多。」

去年十二月,超過五十支由二至五名學生組成的隊伍報名參加比賽。經過一輪競賽後,十三支隊伍順利入圍。入圍隊伍跟著進行有關客戶體驗的小組討論,與商業領袖進行交流及學習。在這個閉門環節中,學生了解到更多有關企業所面對的挑戰。

宏利亞洲首席市場推廣及體驗設計主任 Francesco Lagutaine 表示:「 對我們來說,這是個難能可貴的機會。參賽隊伍向我們展示了既創新又可行的意念,與我們成為數碼的、以客戶為中心的市場領導企業的目標一致。JOS Innovation Awards 2018-19 與我們的人才計劃的目標亦非常吻合,旨在物色、發展和培育新一代的市場領袖。」

香港美心集團高級資訊科技總監馬慶和表示:「以往,零售層面的客戶體驗面對較短的生命周期,並需要定期更新以確保有效,因此需要投入大量時間、金錢和精力。令我們眼前一亮的是,學生們巧妙地運用現時的趨勢和科技提出創新的意念以解決這方面的難題。」

信和集團創新聯席董事楊孟璋表示:「JOS Innovation Awards 讓我們親身了解學生認為客戶體驗可以帶來怎樣的機遇,以及用現有科技解決挑戰。所以意念都經過仔細思考,令我們留下深刻印象,更令比賽水準進一步提升。」

JOS Innovation Awards 2018-19 的得獎者如下:

  1. JOS 得獎隊伍為 Pioneer ,意念為一個針對銷售階段而運用精密科技設計的內部系統。成員包括: 香港城市大學學生梁施樂、潘璟誼及陳卓賢。
    意念: 我們的參賽概念 JOSales 是一個針對銷售階段而運用了精密科技設計的內部系統,分別於資料搜集以及商業決策兩大方面幫助銷售人員的日常業務。在資料搜集上,有別於平常銷售人員需要耗時不斷瀏覽不同網頁,我們利用人工智能技術以幫助銷售員於網上各大平台尋找商機,以及於指定網頁上搜索相關數據,有效地減少於資料搜集上所消耗的時間。在商業決策上,我們亦設計了一種排列商業項目優次的演算法,只要銷售員輸入相關項目情況,系統就會結合過往項目數據而列出分數。銷售員藉以比較不同項目的分數,列出處理不同公司項目的優先次序,大大提高公司面臨決策的效率,從而提升營銷表現。
     
  2. 宏利得獎隊伍為 Smart L ,意念為具備視像對話預訂系統及智能機械人的手機應用程式。成員包括香港大學學生許翠怡、曾祥如、廖嶢欣、牛津大學學生余浩榮及香港中文大學學生毛天佑。
    意念:
     ‘Smart L’ 是為宏利度身訂造的手機應用程式,能大大提升公司效率,減低繁複的行政工作。主要功能有視像對話預訂系統及智能回覆機械人,提升保險從業員處理 14 項行政程序的效率,減少與客戶面對面簽署文件的需要,從而節省列印大量文件的成本和交通開支。程式透過互動教育課程、模擬人生遊戲,潛移默化培養客戶使用電子保險平台的習慣,增強選用保險產品的意識和信心。
     
  3. 香港美心集團得獎隊伍為 Finnovate ,意念為個人健康顧問應用程式。 成員包括香港大學學生鄺慶添、查樂瑤、Irving Teh 及魏德奇。
    意念:
    這個建議希望在美心手機應用程式內新增一個為用戶度身而設的個人健康顧問。透過用戶上載的食物照片或掃描的二維碼而獲取食物的飲食資訊,包括用餐時間、營養資料等等,希望協助用戶建立良好的飲食習慣。另外,應用程式設有智能推送(Smart Push Notification)功能,能夠提醒用戶準時用餐、進食健康的食物等,並設有一鍵點餐、留位的功能,讓用戶省卻等候時間。這項建議希望提倡大眾健康飲食,體現美心對顧客的關懷,建立人情味。
     
  4. 信和集團得獎隊伍為 Sporty Teens ,意念為為酒店客戶提供一條多功能的智能手帶。成員包括香港中文大學學生李佩誼及香港大學學生羅仲懿。
    意念:
    信和 EmBracelet 是一條將五項功能集於一的智能手帶,為酒店客人帶來輕便與安全的旅遊體驗,功能如下:
    •    掌握房門、設施、服務的存取權,只要戴上手帶,就能在已預訂的空間和活動中進出自如。
    •    所有旅程中的付款皆以手帶先記帳,旅客無須再擔心錢財的安全,也不用為兌換和找續等問題而煩惱。
    •    利用手帶探索度假村的不同角落,以發掘各種優惠券、積分及獨一無二的驚喜,達到交叉銷售的效果。
    •    手帶能偵測旅行期間小孩、長者與成人之間的距離,當有走失危機時提供安全警示,也能辨認殘疾人士的位置以提供更適切的幫助。
    •    用家離開房門時自動關掉所有房內電源,節省酒店的龐大能源消耗。

[1] "美心"及本文使用或提到的任何食肆的名稱、標記或註冊商標,及其所有知識產權,皆為美心食品有限公司或/及其關聯公司所有。美心食品有限公司為一間在香港營運之公司。

- 完 -

請點擊下載更多高清相片:

JOS Innovation Awards 2018-19 - Photo 1
(左起)信和集團企業傳訊部總經理邱文華、JTH Group 行政總裁 Eric van der Hoeven、香港美心集團高級資訊科技總監馬慶和、宏利亞洲 Asia Head of Talent Acquisition Hamish Bruce

JOS Innovation Awards 2018-2019 - JOS Winning team - Photo 2 JOS 代表與勝出隊伍 Pioneer

JOS Innovation Awards 2018-2019 - Manulife Winning team - Photo 3 宏利代表、JOS 代表與勝出隊伍 Smart-L

JOS Innovation Awards 2018-2019 - Maxims Winning team - Photo 4 香港美心集團、JOS 代表與勝出隊伍 Finnovate

JOS Innovation Awards 2018-2019 - JOS Winning team - Photo 2 信和集團、JOS 代表與勝出隊伍 Sporty Teens

關於 JOS Innovation Awards
JOS Innovation Awards 由 JOS 於 2015 年創立,旨在啟發、培育和發掘學生就改善不同行業而引發的嶄新意念與創新思維。比賽歡迎全港所有大學及大專院校之全日制本科生和研究生參與,並需由二至五人組隊參賽。 JOS Innovation Awards 致力啟發香港學生,從而令社會生活更具效率,帶來更美好的將來。至今,JOS Innovation Awards 已啟發超過五百名香港的大專學生,走出日常課程的框框,創造更多創新的意念,以解決現實世界的難題。

這並不是個單日的活動,而是一個全面,透過增加學生對真實商業世界的見識和專家指導的機會,拓展他們的視野的計劃。在 JOS 專家的帶領及指導下,學生隊伍可發揮他們的創意,並鍛煉他們的表達技巧。

JOS Manulife Maxims SinoJOS Team winner Manulife Team Winner Sino Team winner Maxim's team winner

JOS Innovation Awards 2018-19 摘冠隊伍為客戶體驗賦予全新定義
JOS Innovation Awards 2018-19 摘冠隊伍為客戶體驗賦予全新定義
Hong Kong
March 08, 2019

JOS Innovation Awards 2018-19 十三支入圍隊伍為香港綻放創意光彩

與JOS、宏利、香港美心集團和信和集團進行難得的閉門學習和分享研討會

香港,2019年3月8日 - 為亞洲瞬息萬變的環境提供諮詢和系統集成服務的科技方案供應商 JOS,與三家本地市場領導企業宏利香港美心集團[1]和信和集團宣佈一年一度 JOS Innovation Awards 的入圍隊伍。在今天的 kick-off 儀式上,13支入圍隊伍超過40名學生濟濟一堂,與四家領導企業的代表針對有關科技、保險、餐飲服務和地產界的客戶體驗挑戰,進行了難能可貴的學習和分享研討會。

所有的入圍隊伍將為2019年4月12日舉行的決賽準備,並競逐進入最後四強,嬴取每隊港幣三萬元現金獎,以及參與JOS Innovation Awards 2018-19師友計劃的機會。來自JOS、宏利、香港美心集團和信和集團的業界權威將對業務成功的秘訣,提供寶貴的見解,以及實習職位的契機。

JOS大中華區總經理柯志成表示:「今年JOS Innovation Awards再次吸引了不少才華出眾的學生參加,他們對於客戶體驗都表現出熱誠和創意。我們發現不少出色的意念,令我們難以決定入圍隊伍誰屬。今天的分享環節正為管理人員和學生提供一個平台,就著現時和未來的趨勢交流想法,並商討對策。」

JOS Innovation Awards旨在對日常業務挑戰展示創意思考力和解難能力。JOS Innovation Awards 2018-19吸引超過五十支由二至五名香港各大院校的大學生組成的隊伍參加。他們就客戶體驗挑戰進行分析,並為JOS、宏利、香港美心集團和信和集團提出解決方案。

宏利亞洲首席市場推廣及體驗設計主任Francesco Lagutaine表示:「參賽隊伍能具體地指出保險業面對的問題,以及意識到我們的代理在客戶體驗上所擔當的重要角色,這令我們留下深刻的印象。宏利希望借助科技,專注協助人們更輕鬆地作出決定,令他們的生活變得更美好。我們熱切期待同學們展示他們對我們的行業和客戶加深了解後的想法。」

在今天的kick-off儀式上,JOS、宏利、香港美心集團和信和集團的代表參與了有關客戶體驗、面對的困難和未來趨勢的小組討論,並談到JOS Innovation Awards的意念。此閉門環節讓參賽隊伍從香港商業領袖身上獲得寶貴而真實的見解和知識。

香港美心集團高級資訊科技總監馬慶和表示:「在科技日益發達的世界,彈指間便可獲得想要的,客戶的體驗不斷演變 —— 餐飲服務業亦不例外:客戶期望獲取更多元化的選擇,同時更快、更便捷。這需要創新的方法來了解客戶的決策過程。我們很高興從參賽隊伍獲得啟發,讓我們與客戶更近,並進一步提升客戶體驗。」

信和集團創新聯席董事楊孟璋表示:「JOS Innovation Awards的參賽隊伍帶給我們寶貴的新意念,助我們在新時代繼續為客戶帶來愉悅體驗。這些新意念助我們改善,並利用科技帶來更佳的『信和體驗』。」

JOS大中華區總經理柯志成表示:「香港的大學每年有超過二萬名學生畢業,他們都渴望加入他們認為最強品牌的企業。這些品牌觀念部份由他們作為顧客的體驗而塑造。因此,客戶體驗這個主題可讓每位參賽者提出他們所經歷過的問題,並找出對策。」

[1]"美心"及本文使用或提到的任何食肆的名稱、標記或註冊商標,及其所有知識產權,皆為美心食品有限公司或/及其關聯公司所有。美心食品有限公司為一間在香港營運之公司。

關於 JOS Innovation Awards
JOS Innovation Awards 由 JOS 於 2015 年創立,旨在啟發、培育和發掘學生就改善不同行業而引發的嶄新意念與創新思維。比賽歡迎全港所有大學及大專院校之全日制本科生和研究生參與,並需由二至五人組隊參賽。 JOS Innovation Awards 致力啟發香港學生,從而令社會生活更具效率,帶來更美好的將來。至今,JOS Innovation Awards 已啟發超過五百名香港的大專學生,走出日常課程的框框,創造更多創新的意念,以解決現實世界的難題。

這並不是個單日的活動,而是一個全面,透過增加學生對真實商業世界的見識和專家指導的機會,拓展他們的視野的計劃。在 JOS 專家的帶領及指導下,學生隊伍可發揮他們的創意,並鍛煉他們的表達技巧。

JOS Innovation Awards 2018-19 入圍名單:

o    3 Marketers
o    Athena
o    Finnovate
o    Glitter
o    Innovators
o    Jumpjumpstarter
o    MMAD
o    Novus
o    Pioneer
o    Smart-L
o    Sporty Teens
o    Untitled
o    VIP First

JOS Innovation Awards 2018-19 kick-off photo 1
(左起)宏利亞洲 (Senior Director, Customer Experience Design and Engineering, Regional Marketing and Experience Design) 林方偕、
宏利亞洲 (Asia Head of Talent Acquisition) Hamish Bruce、
香港美心集團資訊科技高級數碼方案經理蘇嘉浚、
信和集團租務部市務及推廣總經理梁翠珊、
JOS大中華區總經理柯志成 及 JOS集團董事總經理麥朗特
JOS Innovation Awards 2018-2019 kick off Photo 2
JOS、宏利、香港美心集團和信和集團的代表參與有關客戶體驗的小組討論
JOS Innovation Awards 2018-2019 kick off photo 3
於2019年3月8日舉辦之 JOS Innovation Awards kick-off 儀式
JOS Innovation Awards 2018-19 kick-off ceremony held on 8 March 2019
於2019年3月8日舉辦之 JOS Innovation Awards kick-off 儀式
Malaysia
January 28, 2019

迈向工业4.0 : 马来西亚企业应真正落实创新并创造明显商业绩效

吉隆坡,2019年1月28日 -  2019 将会是实践承诺务实经营的一年!Forrester 发布的2019年市场趋势预测披露,企业将从战略布局转向务实落地。数位化转型必需“回归到根本:小规模、可掌控及带来明显绩效的创新方案。”[1]

目前,许多亚洲企业往往面对需要控制或紧缩预算的真实现况,因此较少有远大抱负、高瞻远瞩的创新方案。问题通常来自于资源错放和科技执行欠佳。创新从来不是一件简单的事,而失败和挫折也是无可避免的过程。如果缺乏明确清晰的投资回报率(简称ROI),管理层很容易会对创新感到厌烦。企业领导必需解决创新的一个重要问题:为什么需要创新?

随着挑战稳健发展企业的破坏性科技和移动设置越来越多、网络安全威胁课题日趋增加、客户需求提升等趋势,能够提高营运效率并带来明显投资回报率真正创新至关重要!创新方案必需能够超越外在客户体验、推动内部创新议程,同时促进营运效率、永续性发展并推动企业成长,这是绝对无需置疑的!

在马来西亚,政府已经分配2.1亿令吉资金以推动工业4.0发展,提倡自动化生产过程需求及推动企业创新发展。我国首相设定的国家愿景,是在2025年之前跻身全球创新指数前30名的国家之一。我国目前排在第35名。[2]

“真正创新”的挑战与基础究竟是什么?作为亚洲领先的 IT 服务及技术解决方案供应商之一、深耕亚洲市场超过60年的JOS公司,整合推出简洁完善的“5+3真正创新模式”。此模式在 JOS TALK 区域性研讨会正式发布。JOS TALK 区域性研讨会是一项专为亚洲资讯科技及商务社群而设,探讨趋势 (Trends)、建议 (Advice)、领导 (Leadership) 及知识 (Knowledge) 的研讨会。2019年 JOS TALK 的主题为“真正落实创新 (Make Innovation Real)”。

马来西亚的环节由 JOS 集团董事总经理 Mark Lunt 和 JOS 马来西亚区董事总经理邱湶骅主导,他们讲述了2019年亚洲商业领域的展望与挑战。

JOS 集团董事总经理 Mark Lunt 表示:“想要真正落实创新,科技扮演了举足轻重的关键角色。但是,唯有结合领导才能和明确策略,科技才能成功推动创新成果。真正落实创新必需从小规模开始并快速取胜,接着设定更远大抱负目标,通过展现绩效来建立信誉。”

JOS是一家系统集成商、技术解决方案供应商和技术咨询顾问公司,对本地市场及行业拥有深厚认识,同时具备强大卓越的执行能力。JOS曾为超过10,000家涵盖多元领域的客户提供专业服务,例如:金融服务、酒店、制造业、公共领域、零售和购物商场等等,帮助这些客户应付各种挑战并在创新过程中取得卓越成果。

JOS 马来西亚区董事总经理邱湶骅分析马来西亚现况时说:“本地企业的挑战是缺乏人才,这对于达成国家工业4.0目标尤其重要。当然,培养这方面的人才需要时间,2019年是启动的大好时机。JOS 致力于为马来西亚市场提供服务已有超过20年历史,我们绝对可以帮助本地企业落实数位化战略。如同亚洲区域的其他国家,马来西亚的经济也将会受到贸易发展挑战的影响。”

Lunt 进一步说明:“JOS 真正创新模式结合了5大技术性支柱及3大企业方向,通过在开放式、安全可靠及灵活商业环境中促进决策性的强大领导能力,确保创造卓越绩效与成果。” “5大技术性支柱包括人工智能(artificial intelligence,简称 AI)、物联网(internet of things,简称 IoT)、大数据(Big Data)、云端(Cloud)和网络安全(Cyber Security)。这些都是最重要的五大科技,每一项都在真正落实创新方面有着相互影响及环环相扣的密切关系。”

“通过物联网收集的数据,需要结合完善管理的大数据设置,才能带来具有意义的商业价值。人工智能与物联网计划的成功与否也需要依靠云端计算功能的灵活弹性,以及由企业大数据战略作为后盾支撑的分析。事实上,人工智能已经不再是未来趋势。经济学人企业网络组织报告指出,超过12%亚洲企业领袖表示他们的业务从去年已经开始面对人工智能的影响。[3] 由此可见,如果缺乏保障企业数据和系统的全面性安全策略,任何创新方案都无法创造绩效与成果。”

“在真正落实创新方面,人才、企业文化企业管理都同样重要,卓越领导才能则是在各个企业层面推动创新的重要关键。专注于目标的领导人将会投放资源(例如:时间和金钱)来培训现有的人才,同时外聘顾问以将科技资本化,创造具有意义的商业价值。在任何企业培养创新的新思维往往需要间,配合高瞻远瞩的领导人发挥影响力启发及培养创新文化,将可以让事情更顺利进行。企业结构一直都是维持创新能力的重要基础,通过过滤概念及评估有意义绩效的过程落实创新措施。”

将想法付诸行动才能落实真正创新,Lunt 表示 JOS 早在两年前就已经成功推动转型。今天,JOS 已经完全转型成为截然不同的公司,备受亚洲领先企业信赖的科技合作伙伴。JOS 推行由卓越人才促进的新事业模式,为公司注入新活力以满足 JOS 长久以来秉持的“客户至上”文化。

充分应用在亚洲市场深耕超过60年的经验,以及在马来西亚市场扎根20年的领导能力,Lunt 和邱湶骅也与亚洲各地的客户分享了他们的创新旅程,以帮助亚洲企业了解通过科技带动明显绩效的庞大潜能。

Lunt 和邱湶骅建议亚洲企业在2019年应专注于四大领域,通过真正落实创新取得明显绩效,其中包括明确创新方案、设定合理期待、持续落实承诺、正确人才和文化。企业需要更明确专注于他们的创新计划,同时辨识出最需要创新及可创造效益的领域。这将会成为企业推动创新旅程的起点,从而让企业能从有意义的成果中受惠。另外,企业也必需设定与市场变化相符的合理目标。企业领 导者必需持续落实创新承诺。创新过程的成功需要整个企业的协力合作,同时也要具备正确人才与思维模式。

展望未来,Lunt 提到了机器人流程自动化(robotic process automation,简称 RPA)的商机,这将成为器械学习与人工智能的根基。另外,也需要更大力推动公共领域与私人企业合作的整合方案,以更大程度创造物联网的商业价值,尤其是在发展智能城市方面。建立一个云原生(cloud-native)环境也非常重要,这样才能让工作流程更顺利,同时提升在公共云管理及保障私有云环境的安全性。“创新的未来绝对非常令人充满期待,JOS 致力于跟现有及潜在客户携手合作,与他们携手同行迈向创新旅程!”Lunt 这样总结。

[1] Predictions 2019: Digital Business, Forrester Research, Inc., November 7, 2018
[2] National Industry 4.0 Policy Framework - MITI
[3] AI, Automation, Future of Jobs and Skills Study

JOS 集团董事总经理 Mark Lunt 和 JOS 马来西亚区董事总经理邱湶骅
JOS 集团董事总经理 Mark Lunt 和 JOS 马来西亚区董事总经理邱湶骅
Malaysia
January 28, 2019

Ke Arah Industri 4.0 : Mencetus Inovasi Sebenar Dan Hasil Yang Nyata Buat Perniagaan Malaysa

Kuala Lumpur, 28 Januari 2019 -  Tahun 2019 ialah masanya untuk mengambil langkah dan bukan sekadar bercakap kosong! Menurut Ramalan Forrester 2019, organisasi akan beralih dari cita-cita strategik kepada anjakan yang lebih pragmatik. Transformasi digital perlu 'kembali kepada akarnya: sebuah langkah inovasi yang kecil dan boleh dikawal namun menghasilkan manfaat nyata yang boleh diukur.[1]

Realiti hari ini, banyak perniagaan Asia berkerja dengan kekangan bajet yang lebih ketat, di samping mempunyai perancangan inovasi yang tidak terlalu bercita-cita tinggi. Masalah sering terjadi apabila sumber yang ada diarahkan ke tempat yang tidak sepatutnya manakala teknologi pula tidak digunakan dengan sebaiknya. Tambahan lagi, inovasi bukanlah tugas yang mudah dan kegagalan serta kerumitan memang tidak boleh dielakkan. Malah pihak pengurusan juga akan mudah memandang enteng inovasi jika tidak ada pulangan pelaburan yang jelas. Oleh itu, mereka yang berada di atas perlu berfikir tentang persoalan utama dalam masalah ini: Apa perlunya inovasi?

Kini, dengan adanya lebih banyak teknologi baharu, perniagaan ‘segar’ yang mendatangkan persaingan kepada mereka yang sudah lama bertapak, keselamatan siber yang kian terancam, keperluan pengguna yang makin berubah, inovasi sebenar yang menghasilkan operasi serba efisien dan Pulangan Pelaburan (ROI) yang boleh diukur adalah teramat penting. Tidak dinafikan lagi, inisiatif inovasi bukan sahaja perlu untuk menambahbaik pengalaman pengguna di luar sana, bahkan turut perlu dalam merealisasikan agenda inovasi di dalam sesebuah organisasi serta memacu operasi yang serba efisien, serta perniagaan yang mampan dan pantas membangun.

Di Malaysia, kerajaan telah memperuntukkan RM210 juta untuk membangunkan Industri 4.0 yang menekankan keperluan untuk mengautomasikan proses pembuatan dan memacu inovasi perniagaan. Menjelang tahun 2025, Perdana Menteri kita turut menjangka negara untuk berada di kedudukan antara 30 negara teratas dalam Indeks Inovasi Global. Pada masa ini, Malaysia menduduki tempat ke-35 dalam indeks.[2]

Jadi, apakah cabaran dan asas kepada 'inovasi sebenar'? JOS, salah satu penyepadu sistem dan penyelesaian IT terkemuka di Asia yang bertapak teguh di rantau ini selama lebih 60 tahun, telahpun memuatkan semua ini ke dalam '5 + 3 model inovasi sebenar' yang serba unggul. Model tersebut telah diumumkan di forum serantau JOS TALK didedikasikan untuk komuniti IT dan perniagaan di Asia. Forum itu berkisar tentang Trends (Trend), Advice (Nasihat), Leadership (Kepimpinan) dan Knowledge (Pengetahuan). Tahun ini, JOS TALK 2019 adalah bertemakan MAKE INNOVATION REAL.

Di Malaysia, sesi tersebut diketuai oleh En. Mark Lunt, Pengarah Urusan JOS Group dan En. Steven Soo, Pengarah Urusan JOS Malaysia yang membincangkan prospek dan cabaran tahun 2019 untuk perniagaan di Asia, termasuk Malaysia.

"Untuk menjadikan sebuah inovasi sebenar, teknologi memainkan peranan penting. Tetapi teknologi hanya boleh menjayakan sesuatu inovasi apabila digabungkan dengan kepimpinan dan strategi yang jelas. Demi mencetuskan inovasi sebenar, adalah perlu untuk bermula dengan langkah kecil, membuahkan hasil dengan pantas dan kemudian beralih kepada matlamat yang lebih tinggi setelah membina kredibiliti dalam menjana hasil," kata En Mark Lunt, Pengarah Urusan JOS Group.

JOS, penyepadu sistem, penyedia penyelesaian dan perundingan teknologi dengan pengetahuan tempatan dan industri yang mendalam dan keupayaan luar biasa untuk pelaksanaan, telah bekerja bersama lebih 10,000 pengguna di serata industri seperti Perkhidmatan Kewangan, Hospitaliti, Pembuatan, Sektor Awam, Peruncitan & Pusat Beli-Belah untuk membantu mereka mengatasi cabaran dan cemerlang dalam perjalanan inovasi mereka.

Mengulas mengenai senario di Malaysia, En Steven Soo, Pengarah Urusan JOS Malaysia, berkata, "Sebenarnya, cabaran untuk perniagaan tempatan adalah kekurangan individu berbakat. Ini amat penting apabila mengambil kira agenda negara untuk Industri 4.0. Sudah tentu, ia memerlukan masa untuk mempunyai individu berbakat yang cukup ramai, jadi 2019 merupakan masa yang terbaik untuk bermula. Selama 20 tahun ini, JOS masih kekal komited dalam pasaran Malaysia dan kami sudah pasti dapat membantu syarikat dalam strategi digital mereka. Seperti negara lain di rantau ini, ekonomi Malaysia juga akan dipengaruhi oleh cabaran dalam perkembangan perdagangan.”

Jelas Lunt lagi, "Model inovasi sebenar JOS menggabungkan 5 tunggak teknikal dengan 3 dimensi korporat yang mencetuskan hasil apabila diperkuatkan dengan kepimpinan yang mantap apabila membuat keputusan, lebih-lebih lagi dalam persekitaran perniagaan yang terbuka, selamat dan tangkas.

"Lima tunggak teknikal itu ialah AI (kecerdasan buatan), IoT (Internet of Things), Big Data, Cloud dan Keselamatan Siber. Ini ialah lima teknologi yang paling penting, kesemuanya saling berhubung dan berkait rapat dalam usaha untuk mencetus inovasi nyata.

"Data terkumpul melalui sensor IoT hanya boleh membawa maklumat perniagaan yang bermakna, dengan syarat adanya sebuah seni bina Big Data yang diuruskan dengan baik. Kejayaan dalam projek AI dan IoT juga bergantung kepada fleksibiliti dalam kuasa pengkomputeran dari Cloud beserta analisis yang disokong oleh strategi Big Data syarikat. Malah, AI bukan lagi sesuatu yang akan digunakan pada masa hadapan. Seperti yang dilaporkan oleh The Economist Corporate Network, lebih daripada 12% golongan pengurusan dalam perniagaan Asia mendakwa bahawa perniagaan mereka telah mula mengalami impak AI sejak tahun lepas lagi.[3] Namun tentunya, tidak ada inisiatif inovasi yang dapat membuahkan hasil tanpa adanya strategi keselamatan holistik untuk melindungi data dan sistem korporat.

"Orang, Budaya, dan Organisasi adalah sama pentingnya untuk mencetus inovasi sebenar manakala kepimpinan yang baik adalah daya utama untuk memacu inovasi dalam dimensi korporat ini. Seorang pemimpin yang serba fokus akan mendedikasikan sumber seperti masa dan modal untuk melatih bakat sedia ada dan menggunakan perunding luar untuk memanfaatkan teknologi untuk nilai perniagaan yang bermakna. Di mana-mana syarikat sekalipun, masa seringkali diperlukan untuk memupuk pemikiran untuk inovasi. Tetapi apabila adanya pemimpin berwawasan yang menginspirasi dan memupuk budaya inovasi, segalanya akan menjadi sedikit lancar. Struktur di dalam organisasi selamanya menjadi asas untuk mengekalkan inovasi dengan adanya proses membincangkan idea dan mengukur hasil yang bermakna."

Melaksanakan perancangan untuk mencetus inovasi nyata, Lunt mendedahkan bahawa JOS juga telah berjaya melalui transformasinya sendiri dua tahun yang lalu. JOS ialah sebuah syarikat yang sangat berbeza hari ini, yang telah bertukar kepada rakan teknologi yang dipercayai untuk memimpin perniagaan di Asia. JOS telah memperkenalkan model perniagaan baharu yang dipesatkan lagi oleh bakat baharu. Hasilnya, ia menjadi sebuah organisasi yang cukup bertenaga dalam melengkapkan budaya mesra pengguna yang telah sebati dengan JOS.

Memanfaatkan kepakarannya dalam konteks Asia lebih 60 tahun dan beroperasi elama 20 tahun di pasaran Malaysia, Lunt dan Soo turut berkongsi pandangan tentang perjalanan inovasi mereka dengan pengguna di seluruh Asia untuk membantu mereka merealisasikan potensi teknologi demi membuahkan hasil yang boleh diukur.

Selain itu, Lunt dan Soo menggesa perniagaan Asia untuk memberi tumpuan kepada empat perkara pada tahun 2019 untuk mendapat manfaat ketara daripada inovasi sebenar - Inovasi Terfokus, Sasaran Realistik, Komited Mencapai Matlamat & Orang dan Budaya yang Betul. Syarikat perlu fokus dalam rancangan inovasi mereka dan mengenal pasti bahagian yang paling memerlukan dan akan mendapat manfaat dari inovasi. Ini akan merangka perjalanan inovasi mereka, dan manfaat bermakna akan dapat dikecapi sekiranya sasaran realistik adalah sejajar dengan perubahan pasaran. Pemimpin perniagaan juga mesti komited untuk meneruskan inovasi. Kejayaan dalam inovasi memerlukan kerjasama seluruh organisasi yang mempunyai bakat dan pemikiran yang betul.

Memandang terus ke hadapan, Lunt menyebut peluang yang telah muncul dalam automasi proses robotik (RPA) yang berfungsi sebagai asas untuk pembelajaran mesin dan AI. Terdapat juga keperluan untuk memupuk integrasi yang besar dalam kerjasama awam-swasta untuk mengecapi nilai perniagaan dalam IoT terutamanya dalam bidang pembangunan bandar pintar. Membangunkan persekitaran cekap-cloud juga penting bagi aliran kerja yang lebih lancar dan ini tertumpu kepada keupayaan untuk mengurus dan melindungi persekitaran cloud di cloud awam. "Pastinya, masa hadapan inovasi adalah sangat mengujakan dan JOS berhasrat untuk berkerjasama dengan pengguna sedia ada dan akan datang untuk meniti perjalanan inovasi ini bersama-sama, " akhiri Lunt.

[1] Forrester’s Predictions 2019 Hong Kong
[2] National Industry 4.0 Policy Framework - MITI
[3] AI, Automation, Future of Jobs and Skills Study

En. Mark Lunt, Pengarah Urusan JOS Group dan En. Steven Soo, Pengarah Urusan JOS Malaysia
En. Mark Lunt, Pengarah Urusan JOS Group dan En. Steven Soo, Pengarah Urusan JOS Malaysia
Malaysia
January 17, 2019

Towards Industry 4.0 : Malaysian Businesses to Make Innovation Real and Deliver Tangible Business Results

Kuala Lumpur, 17 January 2019 - 2019 will be the year to walk the talk! According to Forrester’s 2019 Predictions, organisations will shift from strategic ambitions to pragmatism. Digital transformation needs ‘to get back to its roots: small, manageable chunks of innovation that deliver tangible benefits’.[1]

The present reality is that many Asian businesses often work with controlled and tighter budgets and have less ambitious innovation plans. Problems often result from misallocation of resources and poorly directed technology. Innovation is never an easy task and failures and setbacks are inevitable. Management can easily tire of innovation if there is no clear ROI in sight. Business leaders must then address one key question in this equation : Why innovate?

With the rise in technology disruptions, vibrant set-ups that challenge established enterprises, growing cyber security threats, heightened customer expectations, real innovation that results in operational efficiency and tangible Return on Investment (ROI) is pivotal. Undoubtedly, innovation initiatives must extend beyond external customer experience and drive the innovation agenda internally as well to drive operational efficiency, sustainability and accelerated growth.

In Malaysia, the government has allocated RM210 million to develop Industry 4.0 which calls for the need to automate manufacturing process and drive business innovation. Our Prime Minister envisions the country to be ranked among the top 30 nations in the Global Innovation Index by 2025. Currently, Malaysia is ranked 35th in the index.[2]

So, what are the challenges and foundation to ‘real innovation’? JOS, one of Asia’s leading IT service and solutions providers with a strong footprint in Asia over the last 60 years, has power packed it in a concise ‘5 + 3 real innovation model’. The model was unveiled at its regional forum, JOS TALK, dedicated for Asia’s IT and business community on Trends, Advice, Leadership and Knowledge. The 2019 JOS TALK is themed MAKE INNOVATION REAL.

In Malaysia, the session was led by Mr Mark Lunt, JOS Group Managing Director and Mr Steven Soo, Managing Director of JOS Malaysia who navigated the 2019 outlook and challenges for businesses in Asia, including Malaysia.

“To make innovation real, technology plays a significant role. But technology can only enable successful innovation when it is combined with leadership and a clear strategy. Making innovation real needs to start small, win fast, then move on to more ambitious goals, having built credibility by delivering results,” said Mr Mark Lunt, JOS Group Managing Director.

JOS, a systems integrator, solutions provider and technology consultancy with deep local and industry knowledge and an exceptional ability to execute, has been working alongside over 10,000 customers across industries such as Financial Services, Hospitality, Manufacturing, Public Sector, Retail & Shopping Malls to help them charge through the challenges and excel in their innovation journeys.

Commenting on the Malaysian scenario, Mr Steven Soo, Managing Director of JOS Malaysia, said, “The challenge for local businesses is the shortage of talent. This is especially important in light of the national Industry 4.0 agenda. Certainly, it takes time to build this talent pool and 2019 presents a timely opportunity to start. JOS has been committed to the Malaysian market over the last 20 years and we are certainly in a position to help companies along in their digital strategy. Like other countries in the region, Malaysia’s economy will also be impacted by challenges trade developments.”

Lunt explained, “JOS’s real innovation model combines 5 technical pillars with 3 corporate dimensions which deliver results when bolstered by strong leadership in decision making within an open, secure and agile business environment.

“The five technical pillars are AI (artificial intelligence), IoT (internet of things), Big Data, Cloud and Cyber Security. These are the five most important technologies, all interrelated and closely correlated, in the drive to make innovation real.

“Data collected through IoT sensors can only bring meaningful business insights with a well-managed Big Data architecture. Success in AI and IoT projects also relies on the flexibility in computing power from Cloud and the analysis supported by the company’s Big Data strategy. In fact, AI is no longer the future. As reported by The Economist Corporate Network, more than 12% of Asian business leaders claimed that their businesses had begun experiencing the impact of AI since last year.[3] Certainly, no innovation initiative can deliver results without a holistic security strategy to protect corporate data and systems.

People, Culture, Organisation are equally important to make innovation real and good leadership is a key force to drive innovation across these corporate dimensions. A focused leader will dedicate resources such as time and capital for training existing talents and hiring external consultants to capitalise on technology for meaningful business value. Time is often required to nurture a new mind-set for innovation in any corporation but things can get a little smoother when a visionary leader inspires and cultivates a culture of innovation. An organisation structure is always foundational to sustain innovation by availing a process to filter ideas and measure meaningful results.”

Walking the talk to make innovation real, Lunt revealed that JOS also embarked on its own successful transformation two years ago. JOS is a radically different company today, transforming into a trusted technology partner for leading Asia businesses. JOS introduced new business models accelerated by new talent which translated into a new energy that complemented JOS’s established customer-focused culture.

Leveraging on its Asian expertise of over 60 years and 20 years leadership in the Malaysian market, Lunt and Soo also shared insights of their innovation journey with customers across Asia to help them realise the potential of technologies to deliver tangible results.

Lunt and Soo urged Asian businesses to focus on four areas in 2019 to tangibly benefit from real innovation - Focused innovation, Realistic Expectation, Pursue with Commitment & Right people and culture. Companies need to be focused in their innovation plan and identify the area that innovation is most needed and beneficial. This will form the start of the innovation journey and to benefit from meaningful results, realistic targets must then be aligned with market changes. Business leaders must also be committed to pursue innovation. Success in innovation requires the collaboration of the entire organisation that has the right talent and mindset.

Looking ahead, Lunt alluded to opportunities in robotic process automation (RPA) which serves as the groundwork for machine learning and AI. There is also the need to foster great integration in private-public partnership to unlock the business value in IoT especially in the area of developing smart cities. Developing a cloud-native environment will also be crucial for smoother flow of work and this hinges on the capability to manage and secure the private cloud environment in the public cloud. “Certainly the road ahead for innovation is exciting and JOS aims to partner our current and potential customers to walk the innovation journey together,” concluded Lunt.

[1] Predictions 2019: Digital Business, Forrester Research, Inc., November 7, 2018
[2] National Industry 4.0 Policy Framework - MITI
[3] AI, Automation, Future of Jobs and Skills Study

Mark Lunt, Group Managing Director, JOS and Steven Soo, Managing Director of JOS Malaysia
Mark Lunt, Group Managing Director, JOS and Steven Soo, Managing Director of JOS Malaysia
Hong Kong
January 15, 2019

JOS公佈「Make Innovation Real」報告驅動數碼轉型: 首個 JOS TALK 剖析香港企業如何利用領先技術實現具體的業務成果

香港 - 2019 年1月15日 - 作為亞洲區值得信賴的技術合作夥伴和領先的系統集成商,JOS公佈首個為驅動數碼創新、促進客戶及伙伴交流和經驗分享的 JOS TALK 企劃。本年度 JOS TALK 以「Make Innovation Real」報告揭開序幕,為香港企業提供指引,帶領他們如何在數碼轉型及定立創新目標時取得實際業務成果。 

在顛覆性技術的湧現、面對初創公司的挑戰以及不斷提升的客戶期望下,企業為求生存及保持競爭力,正著手實現數碼轉型。然而,由於資金緊拙、創新計劃含糊不清或過度進取、技術研發指導不足,許多公司難以跟上步伐。 

Forrester[1] 預測隨著企業完成實驗性階段的數碼轉型,轉而追求可帶來業務增長的創新科技方案,2019 年將會是數碼轉型走向務實的一年。JOS Make Innovation Real (JOS MIR) 報告重點展示企業如何運用 5 項相關科技,將數碼轉型目標實現具體業務成果。 

JOS 集團董事總經理 Mark Lunt 表示:「踏入 2019 年,企業將認同真正的創新是一個長期及持續的過程。企業需先從小型項目入手並盡快完成目標,然後以其成功方案著手研發其他更具野心的新項目。作為亞洲科技的地區領袖,我們相信 MIR 報告能為企業提供了一套明確的指引,驅動數碼轉型。」

JOS 大中華區董事總經理柯志成表示:「香港企業最為注重投資回報率,而MIR報告為香港企業在數碼轉型上注入強心針,開展循序漸進的轉型過程 — 先協助實現小型項目的價值,再締造一個蘊含更多可能性的平台。」

JOS MIR 報告剖析企業實踐數碼創新的策略
 
商業數碼化的過程中,科技固然為一個關鍵元素,但合適的人才、思維及領導能力同樣重要。JOS 總括五個科技範疇及三項企業信念作為實踐創新的基礎:

科技範疇

  • 實現人工智能 – 從RPA開始︰循序漸進是讓人工智能適用於任何企業的關鍵。機械人流程自動化 (RPA) 成為了銜接更精密的機器學習及人工智能科技應用的第一步。
  • 實現大數據 – 啟動用家驅動型分析︰現今成功的大數據策略遠遠超過固有的三個元素 – 容量、速度和多樣化。數據真實性對於創造商業價值尤其重要。一個能夠整合結構化及非結構化數據的數據庫可讓企業從中提取更具意義的資訊。 
  • 實現物聯網 – 連繫電子設備及系統︰物聯網的電子設備必須結合完善的系統,讓企業系統存取及應用電子感應器所收集的數據,才能展現物聯網的真正價值。 
  • 以雲端平台實現創新 – 以原生雲端提升速度︰完善的雲端平台為應用「開發與執行」(DevOps) 及「敏捷開發」等開發模式奠定基礎,提供成功必備的強大及靈活技術基礎架構。
  • 實現創新及網絡安全 – 內建服務導向保安︰數碼創新讓企業面對更多潛在風險。企業必須覆蓋所有科技基礎建設、數據系統以至應用程式,制訂完善的數碼保安方案。

指引

  • 開放、安全、靈活︰企業需根據其開放性及靈活性設計技術框架,並與各種新興科技和現有系統接軌。

企業信念

  • 人才、文化及企業架構︰優秀的領導是企業創新不可或缺的一環。企業正面文化必須包括接納意見、突破傳統企業思維、培訓員工技能發展、以及了解並執行必需的企業架構重整。

Mark Lunt 補充︰「我們的MIR報告將協助企業領袖了解科技創新的關鍵趨勢,並鼓勵公司查明改革能夠帶來具體成果的業務領域。成功的數碼轉型必須具備明確及可行的目標、達成目標的決心以及能有效提升業務效能的企業文化。」

[1] Predictions 2019: Digital Business, Forrester Research, Inc., November 7, 2018

JOS集團董事總經理Mark Lunt及JOS大中華區董事總經理柯志成
JOS集團董事總經理Mark Lunt及JOS大中華區董事總經理柯志成
Hong Kong
January 15, 2019

JOS Launches “Make Innovation Real” to Drive Digital Transformation in Hong Kong

The first JOS TALK reveals how Hong Kong businesses can harness pioneering technology to deliver tangible business results

Hong Kong – 15 January, 2019 - JOS, a trusted technology partner and leading systems integrator, today announces its first JOS TALK initiative to unlock insights on digital innovation and foster knowledge and experience sharing with its customers and partners. The annual JOS TALK kicks off with the launch of its Make Innovation Real report, which provides Hong Kong businesses with guidance on how to turn their digital transformation and innovation goals into tangible commercial outcomes. 

Focused with technological disruption, challenges from determined startups, and rising customer expectations, businesses are embarking on a process of digital transformation in order to survive and remain competitive. However, many firms are struggling to keep pace due to tight budgets, unfocused or over-ambitious innovation plans and poorly directed technology investments. 

Forrester[1] has predicted that 2019 is the year that transformation projects will become more pragmatic as businesses move beyond experimentation and onto more focused innovation aimed at delivering tangible business improvements. The JOS Make Innovation Real (JOS MIR) report highlights how businesses can harness five key interrelated technologies to turn their digital transformation objectives into measurable business results. 

Mark Lunt, Group Managing Director, JOS said, “2019 will be the year when enterprises recognise that real innovation is a long-term continuous process. Businesses need to start small, win fast, and keep iterating. Then thinking bigger, more ambitious projects become an achievable. As a regional leader in Asia’s technology landscape, we believe our MIR report provides businesses with a set of clear guidelines to steer their digital transformation.” 

Eric Or, Managing Director, Greater China, JOS said, “Hong Kong enterprises rightly consider return on investment to be a top priority. Our MIR report should give Hong Kong firms the confidence to get to grips with digital transformation in a way that makes sense for them – helping them to realise the value of smaller digital initiatives as a platform for achieving more aspirational goals.”

A look into the JOS MIR report 

While technology plays a key role in digitisation, the right talent, mindset and leadership are equally important. JOS sees five technology pillars and three corporate principles as the core foundations for making innovation real. 

Technology pillars

  • Make AI Real – Start with RPA: A step-by-step approach is key to making AI work for any enterprise. Robotic process automation (RPA) offers a useful first stage towards more sophisticated implementations of machine learning and AI technology. 
  • Make Big Data Real – Empower User-driven Analytics: A winning Big Data strategy must do more than manage the three traditional Vs (volume, velocity and variety). Data veracity is essential for generating business value. A storage platform that brings together both structured and unstructured data enables enterprise users to extract meaningful information. 
  • Make IoT Real – Connecting Sensors and Systems: To create real business value from IoT, the “things’’ need to be integrated with the “system’’. Data collected from IoT sensors will only make sense and deliver business value when it can be integrated with existing enterprise systems. 
  • Make Innovation Real with Cloud – Drive Speed with Cloud-native Environment: A cloud-native environment is the foundation for driving innovation through DevOps and agile development, and providing the powerful, flexible technology infrastructures needed for success. 
  • Make Innovation Real and Secure – Built-in and Service-oriented Security: Digital innovation inherently opens up businesses to more cyber risks. A cybersecurity strategy must cover everything – from infrastructure and data architecture to applications. 


Guidelines 

  • Open, Secure, Agile: Technology architecture to support innovation should be designed based on its openness and flexibility to interoperate with both emerging technologies and legacy systems.


Corporate principles 

  • People, Culture, Organisational Structure: Strong leadership is crucial for driving innovation. It needs to instil a positive culture that is open to new ideas, overcomes the barriers posed by traditional corporate mindsets, fosters development of the required skills, and understands and implements the change in organisation structure that are likely to be neccessary. 


Mr. Lunt continued, “Our MIR report will help business leaders to understand key trends in technology and innovation, and encourage them to pinpoint the operational areas in their companies where change will deliver tangible results. A successful digital transformation journey is a matter of setting clear and realistic objectives, pursuing them with purpose, and aligning corporate culture to support their delivery.”

[1] Predictions 2019: Digital Business, Forrester Research, Inc., November 7, 2018

Mark Lunt, Group Managing Director, JOS and Eric Or, Managing Director, Greater China, JOS
Mark Lunt, Group Managing Director, JOS and Eric Or, Managing Director, Greater China, JOS
Hong Kong
December 18, 2018

JOS Innovation Awards 2018-19現已接受報名!

香港 – 2018 年 12 月 17 日 – 為亞洲瞬息萬變的環境提供諮詢和系統集成服務的科技方案供應商JOS,與三家本地市場領導企業攜手舉辦JOS Innovation Awards。JOS Innovation Awards載譽歸來,務求發掘及嘉許就日常商業業務挑戰及問題提出嶄新及創新意念的方案。本年度比賽獲JOS宏利香港美心集團[1]信和集團共同支持。

一年一度的JOS Innovation Awards由 JOS 於2015年創立,旨在啟發、培育和嘉許致力創造更有效率和更美好世界的學生。至今,這個比賽已吸引超過500名香港大專學生參加。

在傾向要即時得到滿足的時代,顧客對品牌的需要和期望正不斷改變,意味著優秀的客戶體驗是品牌致勝的重要元素。JOS Innovation Awards今年的主題正是客戶體驗,並誠邀學生組成二至五名成員的隊伍,就四個合作企業提出相應的客戶體驗方面的創新方案。

每支入圍隊伍將可獲得來自JOS、宏利、香港美心集團和信和集團的行業專家透過Gnnovation流動應用程式的指導。這些隊伍亦將受邀出席於2019年4月12日舉行的刺激競賽。屆時,隊伍將向評判團演示他們的意念,而評審團將在其創新、實用性和成本效率等方面作出評審。

此比賽的重要日程如下:

  • 即日起至2019年1月25日:接受報名
  • 2019年2月:Knockout ─ 公佈入圍隊伍
  • 2019年3月8日:Kickoff ─ 簡介會
  • 2019年3月至4月:Gnnovation流動程式指導
  • 2019年4月12日:競賽和頒獎禮 


在決賽中,四支冠軍隊伍各可贏得港幣三萬元現金獎,以及獲得真實商業世界行業專家指導和實習工作的機會。比賽即時接受報名,截止日期為香港時間2019年1月25日晚上11時59分。如欲獲知更多詳情,請瀏覽https://jos.glints.com/innovation-awards

[1] "美心"及本文使用或提到的任何食肆的名稱、標記或註冊商標,及其所有知識產權,皆為美心食品有限公司或/及其關聯公司所有。美心食品有限公司為一間在香港營運之公司。

JOS Innovation Awards 2018-19
JOS Innovation Awards 2018-19
Hong Kong
December 17, 2018

JOS Innovation Awards 2018-19: Open for entries!

Hong Kong – 17 December, 2018 - JOS, a technology solutions provider for Asia’s changing environment, through consultancy and system integration, has joined hands with three market leaders for the return of the popular JOS Innovation Awards. The annual Awards, designed to recognise innovation and creative problem-solving to everyday business challenges, will this year be supported by JOS, Manulife, Hong Kong Maxim's Group[1] and Sino Group

The annual JOS Innovation Awards were founded in 2015 to inspire, nurture and recognise students who can contribute to making the world a more efficient and better place to live. To date, the Awards have attracted over five hundred Hong Kong university and tertiary student submissions.

Changing customer needs and expectations towards brands in the era of instant gratification means delivering an exceptional customer experience is the top priority for a brand’s success nowadays. This year, the central theme of the JOS Innovation Awards is customer experience in which teams of two to five students are invited to submit their innovative solution on how to address this issue at each of the four participating partners.

Each shortlisted team will be coached by industry experts from JOS, Manulife, Hong Kong Maxim’s Group and Sino Group via the Gnnovation, a mobile app. These teams will then be invited to an exciting competition on 12 April 2018 to present their ideas to a panel of judges, who will be looking for innovation, practicality and cost-effectiveness.

Key dates of the Awards are as follows:

  • Now - 25 January 2019 – Application
  • February 2019 – Knockout: Announcement of shortlisted teams
  • 8 March 2019 – Kick Off: Briefing Session
  • March - April 2019 – Gnnovation mobile coaching 
  • 12 April 2019 – Battle and Prize Presentation 

In the final battle, four winning teams will be selected with each walking away with HK$30,000 together with exposure to the working world, mentorship by experts and internship opportunities. The awards are open for entries now and the submission deadline is 25 January 2019, 23:59 Hong Kong time. Check here for more details, https://jos.glints.com/innovation-awards

 

[1] Disclaimer: “Maxim’s” and any name, logo or trademark of any restaurants and any intellectual property right therein used or referenced in this article belong to Maxim’s Caterers Limited, a company operating in Hong Kong, and/or its affiliates.”

JOS Innovation Awards 2018-19
JOS Innovation Awards 2018-19
Hong Kong
March 05, 2018

JOS Innovation Awards (Hong Kong) 2017-18: 創新手指運動裝置奪冠 助早期骨關節炎患者改善生活

香港 - 2018 年3月5日 - 為推動創新科技發展,早前發表的《2018-19 年度政府財政預算案》預計將撥款500 億元支援創科,並在創新及科技基金預留五億元,落實科技專才培育計劃,可見港府非常重視創科發展及培育相關人才!亞洲主要系統集成商、技術解決方案供應商和技術諮詢顧問JOS,舉辦第三屆JOS Innovation Awards,希望藉比賽培養大專學生在創新科技的能力。而第三屆的JOS Innovation Awards總決賽及頒獎典禮已於3月3日完滿結束,選出一眾實至名歸的優勝者,冠軍由香港理工大學學生設計的創新手指運動裝置「Finger Exercise Device for Early Stage of Osteoarthritis Patients」奪得。

JOS在比賽過程中舉辦多項活動,例如全港首辦的「Markethon」[1] 、工作坊及個別指導,提供來自業界的專業意見,完善學生的意念,為創科界培養人才出一分力。比賽主題為「樂在耆中 --創新健康保健解決方案」(Happy Ageing - Innovation Healthcare Solution)。參賽的大專學生針對「人口老化」及「健康保健」兩大範疇,利用「物聯網」、流動應用或網絡解決方案技術,研發出能照顧長者健康及提升他們生活質素的創新科技。

經過一輪挑選和訓練,在總決賽上,九隊來自不同大專院校的決賽隊伍,從四十八隊入圍參賽者中脫穎而出,晉身總決賽。決賽隊伍的作品有效地切合長者的實際需要,及極具市場性。他們向評判和現場觀眾講解其方案,部分隊伍帶來自己研發的智能裝置或產品原型,例如睡眠監查器等作現場演示。

作為評審之一的JOS香港及澳門區董事總經理柯志成先生表示,JOS歡迎港府大力推動創科發展,並聚焦具有優勢的四大範疇。他指,「是次的比賽能有效地啟發、培養及表揚學生的出色意念,自2015年起首辦JOS Innovation Awards,我們已啟發了超過500個大專學生實踐創新意念,以協助解決社會實際面對的問題,一起締造更美好及更有效率的世界。」

另一評審JTH Group 人力資源董事龐燕妮女士表示:「透過這次比賽,學生對創新科技產生濃厚的興趣,有機會觀摩其他隊伍的表現,是一個很難得的學習經驗。各隊參賽隊伍的組織及表達能力都超出水平,他們更表現出非凡創意以至對科技探求的熱誠,充分展示香港新一代在科研的無窮潛力。」

經過一輪激烈的比賽,冠軍由來自香港理工大學的張靜儀同學、陳曉霖同學、方紫晴同學和林周美同學共同奪得,他們的作品是「Finger Exercise Device for Early Stage of Osteoarthritis Patients」,冠軍得獎者獲得港幣30,000元,更獲邀到JOS公司實習,及到新加坡參觀當地創科發展。亞軍由來自香港大學、香港科技大學及香港城市大學的梁家銘同學、何奕聰同學、李潁渝同學、吳澤琳同學、謝灝賢同學奪得,作品是「Algotritionist」;而季軍則由來自香港專業教育學院(沙田分校)的劉凱聲同學、樊保全同學、陳凱逸同學和曾朗楓同學奪得,作品是「Sleeping Monitor」。

獲得冠軍的隊伍「Finger Exercise Device for Early Stage of Osteoarthritis Patients」表示,非常榮幸能夠參加JOS Innovation Awards並得到評審的認可,「參賽過程中,我們改進產品和了解長者市場需要,希望我們能為香港社會貢獻,促進香港醫療科技發展。」

不少參賽者均認為JOS提供了一個重要平台讓他們實踐意念,感謝各位專家的評論和意見,使他們明白到現時長者的需要及其消費市場的情況,他們期望將來更進一步改良研發作品,推出實際市場,惠及有需要的人。

今年更特別加設由觀眾投票而選出的「最受歡迎創新獎」,得獎隊伍為「Super Senior」,鼓勵有志投身創新科技業的年青人,為他們提供學習實踐、發展事業以至追尋夢想的機遇。

[1]與「黑客松」(Hackathon)的概念相似,Markethon這個嶄新的活動將市場營銷(Marketing)及馬拉松(Marathon)結合,參賽隊伍需在一小時的互相提問環節中,安排一半隊員接受別人的質詢,並派出其餘隊員挑戰他人,過程中JOS的市場營銷專家亦會加入。活動旨在透過短時間進行馬拉松式互相質詢活動,激發參賽學生的創意及解決問題的能力。

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– JOS Innovation Awards 2017-2018 得獎者名單

– JOS Innovation Awards 2017-2018 新聞稿

冠軍隊伍
冠軍隊伍
Hong Kong
March 05, 2018

JOS Innovation Awards (HK) 2017-18: Finger Exercise Device triumphed Aiming to Enhance Early Osteoarthritis Patients’ Quality of Life

Hong Kong – 5 March 2018 – To foster the development of innovation and technology (I&T), it was mentioned in “The 2018-19 Budget” that the government would set aside HK$50 billion for supporting I&T development, and would earmark HK$500 million under the I&T fund to implement the Technology Talent Scheme, showing the great importance attached to I&T development and cultivation of innovative talents. JOS, which is a systems integrator, solutions provider and technology consultancy company, organised the 3rd JOS Innovation Awards, aiming to nurturing talents for the innovation industry and equipping tertiary students the essential skills needed in the industry. The final competition and awards presentation was held on 3rd March 2018, selecting the well-deserved awardees. The Finger Exercise Device for Early Stage of Osteoarthritis Patients designed by students of Hong Kong Polytechnic University crowned the champion.

JOS has organised various activities throughout the awards, providing professional advices from industry by organising the first-ever Marketho[1], workshops and providing tutorials, thus contributing to nurturing the talented persons for the innovation industry. The theme of the competition is “Happy Ageing – Innovation Healthcare Solution”. Focusing on these two areas, “Ageing population” and “healthcare”, student contestants utilised the use of “Internet of Things”, “Mobile Operation” and “Internet Solution” to develop an innovation technology, which could help taking care of the elderly and thus enhancing their quality of life.

After rounds of battles, nine out of forty-eight finalist teams from different tertiary institutions were shortlisted to enter the final competition. The works of the final teams were able to meet the practical needs of the elderly and their products were marketable. They presented their solutions in front of judges and the live audience at the final. Some of the teams brought along their prototypes or smart devices, such as “Sleeping Monitor” for demonstration on the spot.

As one of the judges of the Awards, Mr. Eric OR, Managing Director of JOS Hong Kong & Macau, commented that JOS welcomes the strategic boost from the HKSAR government which focuses on developing 4 of its areas of strength. “With the Awards, JOS aims to inspire, nurture and recognise students for their smart ideas and innovative thinking. Since 2015, the JOS Innovation Awards have inspired over 500 tertiary education students to put their innovative ideas into practice and solve real-world problems, to making our world a more efficient and better place to live.”, said Mr. OR.

“Through the competition, students generated a strong interest in innovation technology. They had a chance to observe the performances of other teams, and this provided them with a valuable learning experience. The organisational and articulation skills of competing teams were above par. Their excellent creativity and enthusiasm in innovation technology exemplified the endless research and development potential of Hong Kong new generation.” said Ms. Jenny PONG, judge of the Awards and Group Director of Human Resources of the JTH Group.

After an intense competition, the winning trophy was given to CHEUNG Ching Yee, CHAN Hiu Lam, FONG Tsz Ching and LIM JooMi from Hong Kong Polytechnic University. Their winning project was “Finger Exercise Device for Early Stage of Osteoarthritis Patients”. The winning team was given a cash prize of HK$30,000, and was offered an internship by JOS and a visit to Singapore. The first runner-up was given to LEUNG Ka Ming, Jeremy, HO Yik Chung, Grayson, LEE Wing Yu, Michelle, NG Chak Lam, Rica and TSE Ho Yin, Thomas from University of Hong Kong, Hong Kong University of Science and Technology and City University of Hong Kong and their winning project was “Algotritionist”.

The second runner-up was given to LAU Hoi Sing, FAN Po Chuen, CHAN Hoi Yat and TSANG Long Fung from Hong Kong Institute of Vocational Education – Sha Tin, and their winning project was “Sleeping Monitor”.

The champion team “Finger Exercise Device for Early Stage of Osteoarthritis Patients” commented they were very honoured to have joined JOS Innovation Awards, and been recognised by the judges. “During the competition, we have improved our products and understood more about the needs of the elderly. We hope we can contribute to the society, and help the development of Hong Kong’s medical technology. ”

Many contestants expressed that JOS had provided them with an important platform to practice their concepts. They thanked the experts for providing them with comments and ideas, which enabled them to comprehend the needs of the elderly and the present situation in the consumer market. They looked forward to further improving their products, and to launching their products to the market for the benefits of the people in need.

“The Most Popular Innovation Award” was newly created this year and was voted by the audience. The winner of this Award was “Super Senior”. The Award encouraged young people to devote themselves to innovation technology; to provide them with practical learning; to develop their career and to give them opportunities to chase after their dreams.

[1] Similar to the concept of “Hackathon”, the innovative term “Markethon” is a combination of the two words “Marketing” and “Marathon”. Each competing team must, during an hour of Peer Presentation & Challenge, arrange to have half of their team members to be questioned by another team, and to send the rest of the team members to challenge members of another team with questions. During the process, JOS’ sales and marketing experts will also participate. The aim of the “Markethon” is to inspire students’ innovative ideas and problem-solving capabilities through challenging one another intensively within a short period of time.

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– JOS Innovation Awards(HK)2017-18 Awardee List

– JOS Innovation Awards(HK)2017-18 Press release

The Champion Team
The Champion Team
Hong Kong
July 28, 2017

JOS and Rainbird AI team up to deliver artificial intelligence to the Asian marketplace

Hong Kong – 28 July, 2017 –JOS, one of Asia’s leading providers of IT services and solutions, announced a milestone partnership with Rainbird AI as the first system integrator to bring Rainbird’s unique artificial intelligence (AI) solutions to businesses in Asia. The alliance adds AI capabilities to JOS’s complete enterprise IT solution portfolio and expands its range of customised solutions, whilst helping the UK-based Artificial Intelligence expert to bolster its position in the Asian market.

Speaking at the AI Summit in Hong Kong on 26 July 2017, JOS’s Group Managing Director Mark Lunt said: “At JOS we are always looking for great partners who have exceptional technology and skills. We are delighted to announce this strengthening of our partnership with Rainbird, who bring proven skills and great, real-world experience to our customers in Asia.”

Rainbird Technologies; Chairman James Duez said: “We are excited to be working with JOS to bring our technology to Asia, and to contribute to the broader discussion about the potential of AI. We anticipate that JOS will become a strong agent for Rainbird in China, Hong Kong and the wider Asian marketplace.”

Mr Lunt added: “We are making significant progress in one project which is already underway for a client who will use Rainbird’s AI technology in the automotive industry. Adopting Rainbird’s award-winning cognitive reasoning platform will aim to re-invent the customer experience within this organisation’s service departments.”

Mr. Duez said: “As a leading AI innovator across many sectors and industries, we are confident that our knowledge-work platform will not only assist JOS in providing this client with the most efficient means of overcoming challenges presented by automotive servicing, but will also help to set a new benchmark in vehicle diagnostics and service repair.”

The project already underway is the first in what is expected to be a significant number of broad ranging applications for Rainbird’s technology in the Asia region. From automotive to food and beverage, financial services to consumer goods, AI can bring significant opportunities for organizations to improve their operations and to provide better customer experiences. As early adopters of AI in the region, JOS is well positioned to support its clients to capture the benefits of this important technological trend.

This collaboration further demonstrates JOS’s leading edge as one of Asia’s most innovative solutions providers and as a key strategic partner for technology vendors.

Mark Lunt, Group Managing Director at JOS (Left), and Ben Taylor, CEO at Rainbird Technologies Ltd.
Mark Lunt, Group Managing Director at JOS (Left), and Ben Taylor, CEO at Rainbird Technologies Ltd.
Hong Kong
July 28, 2017

JOS 與 Rainbird 攜手為亞洲市場提供頂尖人工智能方案

香港 – 2017年7月28日 – 亞洲領先的科技和技術解決方案供應商之一 JOS 與 Rainbird 促成緊密的合作夥伴關係,成為首家向亞洲企業提供 Rainbird 人工智能方案的系統集成商。是次合作使 JOS 能夠為其完善的企業 IT 解決方案組合引入人工智能技術,並為客戶打造出更廣泛的服務方案,而總部設於英國的 Rainbird 人工智能專業團隊則可藉此加強其在亞洲市場的地位。

JOS 集團常務董事麥郎特於7月26日在香港舉行的「人工智能峰會」上表示:「JOS 一直物色兼具頂尖科技及技能的合作夥伴,我們非常高興能夠與 Rainbird 促成緊密的合作關係。該公司將為 JOS 的亞洲客戶帶來卓越的技術及非凡的世界級體驗。」

Rainbird Technologies 主席 James Duez 指出:「Rainbird Technologies 非常高興能夠與 JOS 合作,藉以把旗下技術帶到亞洲,讓更多人了解人工智能的潛力。我們深信,JOS 將成為 Rainbird 在中國、香港以至亞洲出色的代理商。」

麥郎特補充道:「JOS 目前正協助一個客戶將 Rainbird 的人工智能技術應用於汽車行業,進展非常理想。Rainbird 的認知推理平台屢獲殊榮,使客戶能夠為其服務部門打造嶄新的客戶體驗。」

James Duez 續說:「Rainbird 為多個界別和行業革新人工智能技術,我們的知識工作平台不但協助 JOS 為客戶提供最有效的方法以解決汽車服務的挑戰,還能為車輛診斷和維修服務定下新基準。」

有關合作項目已經展開,並相信是亞洲區內首個廣泛採用 Rainbird 頂尖科技的項目。無論是汽車業、餐飲業、金融服務業以至消費品行業,不同企業均可藉著人工智能拓展商機,以及提升營運效率和顧客體驗。JOS 是亞洲區內率先引進人工智能科技的先行者,致力協助客戶在這一浪科技發展趨勢中把握機遇,創優增值。

JOS 與 Rainbird 的合作,不單進一步彰顯出 JOS 在亞洲最創新解決方案供應商中的領先優勢,更是技術供應商的重要策略性合作夥伴。

JOS 集團常務董事麥郎特 (左) 及 Rainbird Technologies 行政總裁 Ben Taylor。
JOS 集團常務董事麥郎特 (左) 及 Rainbird Technologies 行政總裁 Ben Taylor。
Hong Kong
March 15, 2017

JOS holds “Powering Digital Transformation” Executive Luncheon with Equinix, IBM and VMware

Hong Kong – 15 March, 2017 – JOS joined hands with Equinix, IBM and VMware to boost digital transformation in an executive luncheon held on 14 March 2017. The event was aimed to illustrate the ways to power digital transformation with a virtualisation and hybrid cloud management solution on a scalable, secure and high-performance platform. To stay competitive in a rapidly evolving business environment and to stand out in the industry, organisations today must harness the power of digital transformation.

The key to successful digital transformation is to develop and implement a holistic cloud-centric strategy. To assist organisations embracing challenges on the cloud journey, speakers from JOS, Equinix, IBM and VMware shared the tips for enabling agility, performance and innovation during digital transformation and how to extend the cloud limit with freedom and control.

Delegates discovered new insights at the event, which enabled them to rethink digital transformation and having the opportunities to exchange ideas and thoughts with their fellow peers from different industries.

Singapore
March 03, 2017

JOS: Aptitude and Attitude – Millennials championing tomorrow’s workplace

Polytechnic & university teams showcase their innovative problem solving skills at JOS Innovation Awards 2016-17

Singapore – 3 March 2017 – JOS, one of Asia’s leading IT services and solutions providers, crowned students in Singapore the platinum, gold and silver award in its inaugural JOS Innovation Awards 2016-17 held at The Arts House, Singapore. Nine teams of students from local polytechnics and universities are in the final leg of the challenge, presenting innovative ideas which leverage on technology to solve modern-day problems in environment, retail, hospitality, transportation and healthcare sectors.

“We are impressed by the innovative problem-solving capabilities displayed by the students,” says Mr Andrew Tan, Managing Director of JOS Singapore, “it is encouraging to witness the enthusiasm and creativity of our millennials in embracing technology to address critical business needs, and making a difference to the world. This is also what we hope to see in our workplace now and in the future.”

The JOS Innovation Awards 2016-17 attracted 80 team submissions from all the public polytechnics, all universities and several private universities, of which, 22 shortlisted semi-finalist teams have presented to JOS panel of judges on January 2017. Emerging from semi-finalists are the nine finalist teams. Under the mentorship and guidance of JOS executives, the finalist teams have further developed and refined their proposal for the final presentation today. In the recognition of the ideas and effort of the students, JOS has put in place S$13,000 of prize money for the winning teams, along with internship and graduate trainee opportunities with JOS for students who displayed exemplary performance throughout the Awards.

The awards presentation also brought together business leaders as the final judging panel, including Dr Gog Soon Joo, Group Director, Training Partners Group and Chief Research Officer, SkillsFuture Singapore; Mr Mark Herbert, CEO of Dairy Farm Group; Mr Ian Potter, Distinguished Fellow of INSEAD; Mr John Tan, CEO of Saturday Kids; Mr Mark Lunt, Group Managing Director of JOS; and Mr Andrew Tan, Managing Director of JOS Singapore.

Mr Mark Lunt, Group Managing Director of JOS, says, “Through the JOS Innovation Awards 2016-17, we have identified many rising technology stars who went beyond their fields of study in school and harnessed knowledge across different industries to design practical solutions infused with creativity and innovation. The JOS executives who mentored these teams have identified young talents who displayed impressive creativity in leveraging technology to solve modern day problems. We will be continuing conversations with some of the finalists to explore potential internship or graduate trainee opportunities at JOS, where they can take their ideas from concept to reality. ”

After assessing detailed presentations from each team today, the judging panel selected the following projects as the winners of the JOS Innovation Awards 2016-17:

Platinum winning team

  • CartShare – There is a lack of peer-to-peer interaction for online shopping modern consumer craves, which leads to a loss of potential revenue for retailers. The solution aims to provide a platform for users to collaborate, while shopping with friends and strangers. Ultimately, it provides a hassle-free shopping experience.
  • Gerald Lim and James Ong from Singapore Institute of Management
  • Wins S$7,000 of prize money and internship opportunities at JOS

 

Gold winning team

  • LastOrder – All around the world, there are many who face poverty and hunger daily while tons of perfectly edible food are thrown away. Through this solution, F&B businesses can donate unsold excess food by being instantly matched with charities in need of food.
  • Jeremias Goh Jian Zhi, Karen Koh Li Yin and Jeremy Lee Ting Kok from Singapore Management University
  • Wins S$4,000 of prize money

 

Silver winning team

  • Shopwizer – With the aim of helping supermarkets provide excellent customer service and increase their productivity, the innovative system offers functions such as trolley rental, ease of navigation, promotions notifications and queue efficiency.
  • Nichola Aina Manansala Rosario and Chow Yewna from Nanyang Polytechnic
  • Wins S$2,000 of prize money

 

Mr Andrew Tan, Managing Director of JOS Singapore, says, “I extend my sincere congratulations to the winners, and to all 80 teams who have participated in this Awards. The standard of entries has been extremely high across the board, a promising sign that our millennials and young talents are well-prepared to form a workforce representing Singapore as a global innovation and technology hub.”

Ms. Jenny Pong, Group Director for Human Resources at JOS’s managing group, JTH Group, said: “JOS is proudly committed to nurturing the next generation of Singapore innovators. This is not simply a one-day event, but a holistic programme that expands students’ horizons by giving them exposure to the working world and expert mentorship. Under the leadership and guidance of JOS experts, student teams build upon their innovations they’ve dreamt up and hone their presentation skills. There is a unique opportunity for two-way learning – students receive nurturing mentorship and inspiration from JOS, while we get to learn from the outlooks and aspirations of young people today.”

“The JOS Innovation Awards are an integral part of our talent acquisition strategy. Apart from members of the Platinum-winning team earning internship opportunities, other suitable candidates we have identified during the shortlisting process will also be eligible for invitations to our internship and graduate trainee programs. The Awards bring new blood to the industry in not only Singapore, but also Hong Kong, where JOS’s Hong Kong office is on our second year of having JOS Innovation Awards,” Pong continued.

Hong Kong
February 24, 2017

JOS 發掘香港年青新力軍 學生比賽啟發科創智慧

FasTABLE 應用程式縮短用餐等候時間於 JOS 2016-2017 年度創意比賽奪魁

香港 – 2017 年2 月24 日 – 亞洲領先的科技和技術解決方案供應商之一JOS,今天假香港科學園舉行第二屆「JOS Innovation Awards」總決賽及頒獎典禮,表揚香港新一代的創意,如何運用智慧科技解決都市問題。FasTABLE勇奪JOS Innovation Awards鉑金獎,有關意念旨在縮短快餐店用餐等候時間。是屆比賽吸引來自香港超過10家大學及大專院校合共37支隊伍報名參加,當中篩選出8支隊伍躋身今天舉行之總決賽,展示他們嶄新的科技解決方案角逐創意大獎, EZPark和PLUS II則分別獲得金獎和銀獎。

自2015年起,JOS Innovation Awards至今已吸引接近300名來自香港大學及專上學院的學生參與,該比賽讓學生們走出課室,鼓勵他們發揮創意,運用創新科技解決日常生活上所遇到的難題。JTH Group(JOS公司之管理層)集團人力資源董事龐燕妮女士表示:「JOS對於能夠肩負培育香港新一代創新人才的使命深感自豪。這個比賽並不是一個為期一天的活動,而是一個讓學生擴闊視野,從接觸實際工作環境而汲取行業專家寶貴意見的全面計劃。在JOS專家的指導和引領下,參賽學生把創新意念逐步實踐之餘,同時借此鍛鍊和提升他們的演講技巧。此外,這個活動更是一個獨特的雙向學習機會,一方面同學們可以得到JOS團隊的指導和啟發,另一方面,我們亦可以從年輕人身上了解他們的展望與抱負。」

龐女士續稱:「JOS Innovation Awards是我們人才招聘策略的一部分。除了鉑金獎的得獎隊員可以獲得公司實習機會之外,我們亦會邀請其他合適的參賽學生參加我們的實習和畢業生實習計劃。我們的比賽不單在香港舉行,JOS之新加坡辦事處亦於今年舉辦首屆JOS Innovation Awards,務求為行業注入更多新力量。 」

今年入圍參賽隊伍的解決方案涵蓋多個領域,包括智能交通、未來餐旅業及智慧零售,以及兩個全新主題 ─ 綠色生活及創新醫療。2016 – 2017年度JOS Innovation Awards得獎名單如下:

鉑金獎得獎隊伍 – FasTABLE

  • 參賽隊伍致力解決連鎖快餐業普遍面對的問題,運用動態探測器識別空桌及訂單,以充分提升翻枱率、客座量及改善食客用餐體驗。
  • 隊員:來自香港城市大學的麥晋謙、劉穎蕎、陳學樺和香港大學的李震聰
  • 可獲獎金港幣55,000元,各隊員可獲為期兩個月的實習機會

 

金獎得獎隊伍 – EZPark

  • 參賽隊伍針對駕駛人士在尋找停車位,以智能感應器和附地圖功能的應用程式,簡化整個付款程序。
  • 隊員:來自香港專業教育學院(沙田分校)的何英偉和何百祥;考文垂大學及才晉高等教育學院的 梁嘉龍
  • 可獲獎金港幣30,000元

 

銀獎得獎隊伍 – PLUS II

  • 參賽隊伍以革新的手提應用程式,鼓勵用家分享過多的飯餸,本著共享經濟及讓剩餘產能獲得最佳分配的理念來減少廢物。
  • 隊員:來自香港中文大學的司徒澄和葉淑恩
  • 可獲獎金港幣15,000元

 

JOS香港及澳門區董事總經理柯志成先生表示:「我在此祝賀各支得獎隊伍。由我們創辦JOS Innovation Awards至今,每支參賽隊伍一直表現出色,釋放出無限的動力。我們見證了香港年輕一代一直可以發揮無比的創意。我們對於學生們那種對周邊事物觀察入微的態度,以及將創意融合科技,藉此改善生活並創造社會價值之精神,印象深刻。我們對於能夠為新世代提供一個追夢的平台感到十分驕傲。」

是屆比賽的評審團陣容鼎盛,雲集來自不同行業的翹楚精英。撥冗出席今天之頒獎典禮評審團包括:

 

  • JTH Group行政總裁雲達奧雲先生
  • JOS集團董事總經理麥郎特先生
  • 香港醫院管理局資訊科技及醫療信息部高級醫療信息經理陳志強醫生
  • 牛奶公司集團商務拓展董事,集團健康及美容林齊娟女士
  • 智慧城市聯盟創辦人及督導委員會主席鄧淑明博士太平坤士
  • 怡中航空服務行政總裁樂衞先生
Hong Kong
February 24, 2017

JOS awards Hong Kong students’ innovative ideas for a better tomorrow

FasTABLE app for shortening dining wait times takes top prize at JOS Innovation Awards 2016-2017

Hong Kong – 24 February, 2017 – JOS, one of Asia’s leading IT services and solutions providers, today recognised young Hong Kong talent for their smart ideas to solve modern city issues at the second annual JOS Innovation Awards, held at Hong Kong Science Park. FasTABLE, which helps shorten wait times in fast food chains, took the Platinum prize at the Awards. Following 37 submissions from more than 10 universities and tertiary institutions, eight shortlisted teams showcased their advanced technology project ideas at today’s culmination event. EZPark and PLUS II took Gold and Silver.

Since 2015, the JOS Innovation Awards have inspired close to 300 Hong Kong university and tertiary education students to go beyond their day-to-day curriculums and create innovative ideas that solve real-world problems. Ms. Jenny Pong, Group Director for Human Resources at JOS’s managing group, JTH Group, said: “JOS is proudly committed to nurturing the next generation of Hong Kong innovators. This is not simply a one-day event, but a holistic programme that expands students’ horizons by giving them exposure to the working world and expert mentorship. Under the leadership and guidance of JOS experts, student teams build upon their innovations they’ve dreamt up and hone their presentation skills. There is a unique opportunity for two-way learning – students receive nurturing mentorship and inspiration from JOS, while we get to learn from the outlooks and aspirations of young people today.”

“The JOS Innovation Awards are an integral part of our talent acquisition strategy. Apart from members of the Platinum-winning team earning internship opportunities, other suitable candidates we have identified during the shortlisting process will also be eligible for invitations to our internship and graduate trainee programs. The Awards bring new blood to the industry in not only Hong Kong, but also Singapore, where JOS’s Singapore office launched our first JOS Innovation Awards there this year,” Pong continued.

Student entrants competed in the categories of Smart Transportation, Future Hospitality, Connected Retail, and two new topics, Green Living and Healthcare Innovation. The following projects were selected as top winners of the JOS Innovation Awards 2016-2017:

Platinum-winning team – FasTABLE

  • This solution makes use of motion detectors to identify vacant tables and food orders, which can maximise the efficiency of table turnaround time, enhance seat utilisation and improve the customer dining experience.
  • Team members: MAK Chun Him, LAU Wing Kiu, CHAN Hok Wah Kelvin, from City University of Hong Kong, and LI Chun Chung, from The University of Hong Kong
  • Wins HK$ 55,000 of prize money and offer of a two-month internship for each team member

 

Gold-winning team – EZPark

  • The solution allows drivers to identify a parking space, while also making it easier to pay, through smart sensors and a map-based app.
  • Team members: HO Ying Wai Jeffrey and HO Pak Cheung, from Hong Kong Institute of Vocational Education (Sha Tin Campus), and LEUNG Ka Lung from Coventry University & School for Higher and Professional Education
  • Wins HK$ 30,000 of prize money

 

Silver-winning team – PLUS II

  • This solution is a revolutionary mobile application solution to encourage users to share their excess food, in order to combat waste issues through the concept of shared economy and spare capacity maximisation.
  • Team members: SZETO Ching and IP Suk Yan, from The Chinese University of Hong Kong
  • Wins HK$ 15,000 of prize money

 

JOS Managing Director for Hong Kong and Macau, Mr. Eric Or said: “I offer my congratulations to the winning teams. Ever since we started the JOS Innovation Awards, every student entry has demonstrated outstanding ideas and motivation. These Hong Kong youth repeatedly prove that great ideas can come from anyone, anywhere. We are deeply impressed with these students, not only for their observations around the impact of everyday problems, but also their creativity in coming up with ideas that can enhance the way we live and create social value through technology. We are proud to offer a platform for the next generation of talent to realise their dreams.”

This year, the Awards brought together cross-industry leaders to participate in the judging panel. Judges presiding over today’s award presentation ceremony included:

 

  • Eric van der Hoeven, Chief Executive, JTH Group
  • Mark Lunt, Group Managing Director, JOS
  • Dr. Summer Chan, Senior Health Informatician (Clinical Innovation, Quality Assurance & Risk Management), Hospital Authority Hong Kong
  • Ms. Mary Lam, Group Health and Beauty Commercial Director, Dairy Farm Group
  • Dr. Winnie Tang, JP, Founder & Chairman of the Steering Committee, Smart City Consortium
  • Mr. David Walker, Chief Executive, Jardine Aviation Services
Hong Kong
February 09, 2017

JOS showcases powerful Network Segmentation at Cisco Security Connect 2017

Hong Kong – 9 February, 2017– JOS presented Network Segmentation at Cisco Security Connect 2017 held at The Hong Kong Convention and Exhibition Centre on 20 January 2017. The JOS booth attracted a large number of visitors who came to experience the benefits of these technologies through the combined efforts of JOS and Cisco. JOS demonstrated how to securely control network access that is role-based and topology- and access-independent by network segmentation. The result is even if hackers make their way into an organisation’s network, they can no longer move freely about and cause widespread damage.

Cisco Security Connect is an iconic industry event for delegates to gain insights and discover new possibilities of global trends from industry thought leaders. More than 400 attendees across different sectors participated in this year’s event, and learned the latest technology on integrated threat defense, next-generation security protection, convergence of network and security, as well as cloud security.

Entitled “Cisco Network as an Enforcer”, JOS shared with the delegates on how JOS and Cisco assist them in taking advantage of digital business opportunities in a more secure way. JOS has been recognised for high quality technology consultancy and deep sector knowledge in the market. The showcase enabled JOS to exhibit the company’s competitive edge over other industry players to help clients achieve business successes, and furnish them with the optimal user experience.

JOS has successfully delivered an exceptional experience to the visitors with proven quality and in-depth knowledge.

Hong Kong
January 20, 2017

JOS 預測 2017 年科技發展新趨勢

香港 – 2017 年1月20日 – 全球正探視顛覆性科技應用對商業社會的傳統營運模式及市民日常生活所帶來之革新和全新的發展面貌。新年伊始,JOS作為亞洲主要科技服務供應商之一,綜觀多項嶄新技術在2017年於亞洲地區商業的發展趨勢發表見解。

物聯網助零售業建優勢

香港零售業正面對旅客人數下降的挑戰,加上人民幣貶值令港元強勢等因素,減低中國內地旅客的消費意欲,而在網上購物大行其道的環境下,進一步為傳統零售業的前景帶來巨大挑戰,預計實體零售商將於2017年集中以物聯網(IoT)建立優勢,應對市場變化。

物聯網技術其實早已應用於零售管理,例如部分商場設置了信標和零售感測器,藉此追蹤人流路線和訪客流量,以便設計出最佳的商場佈局,並盡量增加租金收益。此外,零售商也可透過物聯網技術,向特選顧客發送尊有的優惠券或限時優惠,藉此提升傳統實體零售店的價值,提高顧客的忠誠度。

隨著零售商應用物聯網的層面日漸擴大,消費者自然會關注相關公司究竟會如何存取他們的個人資料及確保資料安全。鑒於一直有不少有關物聯網設備安全漏洞的事故出現,精明的零售商必須及早為物聯網服務及流程做好安全保護措施,以保護所得資料。因物聯網等新資訊科技所產生的風險日新月異,儘管企業意識到潛在的有關網絡安全漏洞會對其商業運作及財政帶來極大的危機,但是所擁有的資源往往有限。當中,更只有少部份企業能夠為突如其來的惡意攻擊預先作好部署。根據領先訊息技術研究和諮詢公司高德納於2016年發表的十大網絡安全預測,到2020年,企業所經歷黑客成功攻擊的原因其中三分之一是由於其淺薄的IT資源未能充份保障企業。為了防範網絡安全事故於未然,企業實在有需要考慮將網絡安全管理工作外判予值得信任的供應商負責,及早制定一系列網絡安全措施,以至採用網絡保險解決方案,預防網絡威脅。

區塊鏈促進金融服務創新

踏入2017年,區塊鏈(Blockchain)預計將會成為炙手可熱的金融科技,較應用同類型技術的比特幣開展更廣闊的金融領域,推動業界帶來更多創新服務。

區塊鏈是一項嶄新並簡單的技術,用之追蹤貨幣的流向、驗證交易和驗證金融資產的所有權。區塊鏈本身是一種分散式的資料庫,由交易信息塊結合而成,而每一個區塊都載有詳細的交易信息,並形成塊鏈,成為區塊鏈數據庫的一部分。區塊鏈不但運作快速和高效,還備有安全設計。即使有黑客入侵,亦只會影響其中一塊,並不會破壞塊鏈。在新的一年,金融服務企業家應該仔細研究可以在區塊鏈上運作之服務,於市場推出創新的金融服務。

為推動本港金融科技發展,香港金融管理局於去年9月推出「金融科技監管沙盒」措施,為企業提供一個具有彈性監管的試驗環境,務求為香港金融業改革者帶來新機遇,以研發及推出嶄新金融科技服務。全球不同的商業重鎮均於市場將自己定位為金融科技領域先鋒而渴望分一杯羹。,因此2017年將會是香港在金融科技確立領導地位的重要一年。

結合擴增實境(AR)技術改革維修業

去年,應用結合擴增實境(AR) 技術的手機遊戲Pokémon GO於全球大受歡迎。隨著AR技術廣獲消費者採納,相信於2017年,相關技術亦逐步應用於工作層面。AR技術可以讓用家獲取顯示在實境的虛擬化資訊,潛力龐大,特別是在應用於維修及工程操作等行業。舉例來說,汽車維修人員可運用免提AR影像重疊技術,即時找出汽車的潛在問題,繼而進行適當維修。

除此之外,縱使顧客缺乏相關工程或行業知識,仍可以透過VR技術,了解產品的規格及機件問題。對客戶而言,可以加強他們對工業過程的控制和增加其透明度。對企業而言,運用AR技術能夠為客戶提供如此高透明度服務,則可加強客戶對品牌的信任和忠誠度。

各行各業要緊貼市場趨勢,善用新科技為其中關鍵,相信可為業務找到新的發展契機,並為市場帶來創新的產品及服務,於新一年踏上更光明大道。